Allocations Officer

About The Role

This is a part time maximum term contract opportunity until June 2027.

As the Allocations Officer you will be responsible for assessing and allocating properties for our Supported Housing and Housing Independence Programs in line with Pathways Policy, Service Agreements and the Program Guidelines.

Your Key Responsibilities Will Include:

• Monitoring the Referral Register and allocating customers to suitable properties with close adherence to relevant legislation and requirements
• Supporting the administration of viewings and lease sign ups
• Making recommendations to the Manager regarding complex allocation matters

WHAT WE LOOK FOR IN YOU

To be successful in this role, you will need to:

• Understand customer needs and requirements
• Collaborate with internal and external stakeholders to achieve organisation and role objectives
• Evaluate and implement alternative solutions to make informed decisions
• Demonstrate empathy and understanding of others’ emotions, perspectives and cultural values
• Respect confidentiality and privacy of information
• Ensure compliance with regulatory and legal requirements related to risk management
• Provide exceptional customer service to customers and stakeholders

WHAT YOU CAN LOOK FORWARD TO

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in a meaningful, exciting and growing sector. We also offer:

• Above Award salaries
• 21 hour working week
• Flexible work practices
• Long service leave after 5 years
• Salary packaging
• Additional Leave

Why Work For Us?

Our purpose is to create opportunities for people to prosper. 

As a leading community housing provider we own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation. 

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.