Client Services Manager

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About The Team

This role sits within the Client Service Management function, managing the interface to clients of Worldpay hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the Worldpay delivery and support organisation, the team ensures that responsibilities to clients are met consistently.

What you will be doing

As a Client Services Manager, you will play a critical role in ensuring the seamless delivery of services to our clients while maintaining the highest standards of quality and efficiency. You will collaborate closely with cross-functional teams to monitor service performance, identify areas for improvement, and implement effective solutions that enhance client satisfaction and operational excellence. You will be responsible for driving service quality and stability while contributing to business growth.

• Serve as the primary management contact and client liaison
• Assist in managing the end-to-end service delivery lifecycle, from planning and execution to monitoring and reporting
• Coordinate with internal teams to ensure timely and accurate service delivery, addressing any issues that arise
• Support the development and implementation of service delivery processes and best practices
• Gather and analyse service performance data to identify trends and opportunities for improvement
• Build and maintain strong relationships with clients, acting as a point of contact for service-related inquiries
• Participate in regular service review meetings and contribute to continuous improvement initiatives.

What You Bring:

• 1-3 years of experience in a service delivery or project management role
• Strong analytical skills, with the ability to interpret data and provide actionable insights
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team-oriented environment
• Adaptability to changing priorities and a commitment to continuous learning
• A team player who embodies the values of collaboration, integrity, and excellence

Added Bonus If You Have:

• Experience in client service management, service delivery and service management using ITIL processes
• Financial institution experience or comparable proven service management / support background with financial industry and data processing knowledge
• Demonstrate ability to educate clients and support resources on service management processes and tools.

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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