IP Specialist/Customer Support Specialist

The IP Specialist at Dennemeyer will manage clients' intellectual property portfolios, ensuring the accurate and timely processing of patents, trademarks, designs, and utility models. Success in this role is demonstrated through precise docketing, diligent monitoring of deadlines, and high client satisfaction. This position is integral to maintaining Dennemeyer reputation for excellence in IP management on a global scale.

Your Tasks

•             Client Portfolio Management: Manage, maintain, and regularly update client-specific patent portfolios in strict alignment with client requirements and company standards.

客户专利组合管理：依照公司规范与客户要求，系统化地管理、维护并定期更新指派的客户专利组合，确保所有操作均符合既定标准。

•             Customer and Sales Support: Professionally handle prospect and client inquiries in a multinational environment during CN time zones. Provide subject matter expertise on Patent Renewals to support the Commercial team internally and through direct customer engagement. Ensure efficient request resolution by responding promptly and accurately to client inquiries, upholding high standards of service and client satisfaction.

客户与销售支持：在跨国工作环境中（主要覆盖中国时区），专业处理潜在客户与现有客户的咨询。作为专利续费业务领域的专家，为内部商务团队提供支持并直接参与客户沟通。通过及时准确的问询响应，确保高效解决客户需求，始终保持高标准的服务品质与客户满意度

•             Efficient Request Resolution: Address client requests promptly and accurately via phone, email, and online portals, ensuring effective and timely resolution.

高效需求处理：通过电话、邮件及在线门户及时准确地处理客户需求，确保问题得到有效且及时的解决。

•             Cross-Functional Collaboration: Serve as a key liaison between clients and cross-functional teams to facilitate smooth communication and timely resolution of client concerns.

跨部门协作：作为客户与跨职能团队之间的关键联络人，促进顺畅沟通并确保客户咨询得到及时解决。

•             Global Communication: Clearly and efficiently convey patent-related information to Dennemeyer departments and customers worldwide, ensuring consistency and quality.

全球范围沟通：向德尼梅尔各部门及客户清晰高效地传递专利相关信息，并确保信息的一致性与高质量。

•             Client Onboarding: Guide new clients through the onboarding process to ensure a seamless transition and setup of their services.

客户入驻：引导新客户完成 入驻流程，确保服务过渡与设置无缝衔接。

•             Process Improvement: Identify and implement opportunities to improve workflows and enhance the onboarding experience specifically for CN clients.

流程优化：不断鉴别和改进工作流程，针对中国客户优化入驻流程体验。

Your Profile

•             Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role

持有相关领域专业文凭或资质（如商科或行政管理），或具备知识产权/客户服务相关岗位工作经验者优先；

•             Positive and proactive attitude with the ability to adapt and learn quickly

积极主动，具备快速适应和学习的能力；

•             Ability to work both independently with minimal supervision and collaboratively within a team at our vibrant office.

具备强大的自律性和合作精神，既能在极少监督下独立工作，也能在我们高效快节奏的办公环境中与团队进行协作。

•             Excellent organizational skills, able to prioritize work and meet tight deadlines

优秀的组织能力，能够合理安排工作优先级并在紧迫时限内完成任务；

•             Excellent communication and problem-solving skills

出色的沟通及解决问题能力；

•             Client orientated thinking

具备客户导向思维；

•             Very good command of MS Office (Outlook, Word, Excel, PowerPoint)

熟练使用 MS Office（Outlook, Word, Excel, PowerPoint）

•             Fluency in both written and spoken English and Chinese is essential, with an IELTS score of 6.5 or above (or equivalent proficiency) required.

中英文流利（书面及口语），雅思成绩达到6.5分及以上者优先考虑。

•             Available for a 2 to 3-month training assignment in Luxembourg upon commencement of employment

能接受入职后2-3个月在卢森堡出差受训。

Requirements: • Educational background in the IP area (e.g., apprenticeship as Paralegal, Patent Attorney Assistant) or equivalent experience. • Solid relevant professional experience in IP management. • Strong organizational skills with the ability to manage multiple priorities and track deadlines. • Attention to details • Customer-focused mindset with high professionalism and discretion. • Ability to work autonomously and as part of a global team. • Hands-on mentality • High sense of responsibility • Excellent fluency in English written and spoken • Availability to travel and work from different locations when required. • Knowledgeable with MS Office tools • Experience with patent management software. Desired: • Any additional language other than English will be a plus.

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.