Technical Support Representative

As a Technical Support Representative at Spark Wiz Limited, an engineering consulting firm, you will play a crucial role in providing high-quality technical assistance and support to our clients and internal teams. Your primary responsibility will be to resolve technical issues, ensure seamless operations of our engineering software and systems, and assist with client inquiries to ensure customer satisfaction.

Note: This is position is strictly open for candidates within the United States.

Key Responsibilities:

1. Technical Issue Resolution:
2. Customer Interaction:
3. System Monitoring and Maintenance:
4. Documentation and Reporting:
5. Training and Support:
6. Collaboration:

Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience: Prior experience in a technical support role is preferred but not required; engineering or technical backgrounds are a plus.
• Technical Skills: Familiarity with engineering software and systems, such as CAD tools, project management software, or data analysis applications.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly.
• Customer Service: Demonstrated ability to provide exceptional customer service and support in a professional manner.
• Organization: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.

Preferred Skills:

• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Knowledge of networking concepts and protocols.
• Familiarity with engineering project workflows and terminology.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A dynamic and collaborative remote work environment.
• Supportive team culture with a focus on innovation and excellence.

Job Type:

• Full time

Pay:

• $25.00 - $27.00 per hour

Expected Hours:

• 40 hours per week

Benefits:

• 401(k)
• Dental insurance
• Health Insurance
• Life Insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location:

• Remote

Note: This position is open to candidates within the United states, San Jose CA, El Paso TX, Phoenix AZ, Nashville TN and Indianapolis IN.

People with a criminal record are encouraged to apply

Sparks Wiz Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.