Fund Services Senior Vice President - Real Assets

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $2.5 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About The Role:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

The Senior Vice President Real Assets Australia is responsible for ensuring that real assets funds and real assets fund managers are provided with accurate and timely accounting services. In addition, the Senior Vice President shall manage client relationships in line with the service level agreements, Citco procedures and best practices, applicable accounting standards while maintaining focus on training and development of staff as well as process improvements. 

Job Duties In Brief:

Client Service

• Overall responsibility for client relationships 
• Negotiate Service Level Agreements (SLA) with clients; 
• Monitor service levels, open action items, prepare and present a quarterly Service Review pack;
• Identify any drift in scope of services and assess impact on overall profitability; 
• Coordinate with internal stakeholders from various lines of business and support teams;
• Facilitate overview of Citco systems, processes and sample reports for new clients;
• Provide real estate industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations;
• Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross-selling opportunities are reviewed and acted upon.  To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback;
• In depth knowledge of full service offering across ALL Ancillary services.  Serve as lead and point person for any/all service issues inclusive of revenue and billing activities;
• Monitor and ultimately achieve the ability for clients to serve as a reference; 
• Annual Budget planning of revenue for existing and new funds.  Each quarter conduct a review of revenue results on an actual to budget basis and provide explanations to the Management Team
• Periodic gross margin analysis for clients/funds.  If the margin is not met, create a business plan (actions and timeline) to improve results.  Present plan to leadership and track quarterly progress;
• Approve accrued revenue monthly in corporate system by client/funds;
• Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms; 
• Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies.

Operations

• Assist in the coordination of new business on-boarding and work closely with the onboarding team;
• Review Fund / Structure closing documents and familiarise yourself with the key documents;
• Calculate resource requirements and monitor variances between budget and actual;
• Oversee the preparation of monthly/quarterly reporting package and working papers; 
• Oversee the preparation of capital calls, distributions, capital transfers and ensure they are in line with the key documents (if required)
• Oversee the preparation of and review of estimated NAV on a monthly basis and actual NAV on a quarterly basis (if required);
• Oversee the preparation and review the financial statements, notes to financial statements and the capital account statements; 
• Liaise with clients and assist them on accounting and administrative issues and relevant developments;
• Ensure adherence to relevant accounting standards; AASB/IFRS/USGAAP
• Coordinate, manage and monitor external audit process;
• Perform regular client risk assessments, create action plans and monitor progress;
• Participate in the payment process where required in terms of invoice authorization and review of payment releases
• Review monthly accruals, billing and variance against budget;
• Perform regular review of existing processes within the team and ensure adherence to the policies and procedures, best practices, SOC 1 controls;
• Document and review existing processes, suggest and implement improvements;
• Ensure that changes to systems, processes and procedures are implemented within the team; 
• Track, report and escalate issues in accordance with established risk frameworks.

Team Management

• Oversee a small team of professionals  
• Review the work of team members and provide feedback. 
• Monitor and track team performance in order to meet clients’ SLA and achieve financial targets.
• Plan resources in line with business demands, participate in recruitment and selection process.
• Identify training needs, lead, coach and develop staff. 
• Set goals, provide regular feedback and appraise employees within the team.
• Implement training initiatives. 

About You:

• Bachelor or Master Degree in Accounting, Finance, business-related area and/or studying for a professional accounting qualification (ie. CA, CPA or ACCA or equivalent).
• Minimum 15 years’ experience in fund administration, accounting or audit (with at least 5 years of experience in Real Assets/Real Estate).
• Knowledge of AASB, IFRS and/or USGAAP.
• Excellent communication skills and proficiency in English (both verbal and written).
• Strong supervisory skills with experience in managing and/or leading staff for 5 years. 
• Strong client relationship management skills with proven ability to provide high quality service and manage difficult relationships.
• Project management skills and proven ability to effect change.
• Ability to work under pressure in a highly demanding environment.
• Proficient in Microsoft applications (Word, Excel, Powerpoint).
• Proficient in Yardi is highly desirable (or other similar real estate systems, eg. Yardi, Investran etc)

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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