Assistant Facilities Coordinator

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview The Workplace Coordinator manages daily workplace operations and services to ensure efficient functioning of the venue environment. This role supports workplace management initiatives, coordinates with stakeholders, and oversees service delivery while ensuring compliance with quality standards. Candidate with more experience will be considered as Senior Workplace Coordinator Senior Workplace Coordinator: Takes on more complex operational challenges, has greater autonomy in decision-making, and may mentor junior staff Workplace Coordinator: Focuses on standard operational support and day-to-day coordination activities Qualifications Education and Experience Diploma or above in Facilities Management and/or Property Management or equivalent Minimum 3 years of relevant working experience Prior experience in property management companies preferred Skills and Knowledge Good command of spoken and written English and Chinese (Cantonese and Putonghua an advantage) Excellent customer service and communication skills Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing Knowledge of Hong Kong Building/Property Management regulations and Ordinances Personal Attributes Ability to work independently under pressure with minimal supervision Detail-oriented with strong problem-solving abilities Proactive approach to service delivery Good organizational and time management skills Key Responsibilities Operational Management Assist the Assistant Workplace Manager in addressing specific requirements or concerns Manage and supervise day-to-day operations to ensure quality service delivery Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Conduct daily patrols and routine inspections of workplace areas Prepare detailed inspection reports documenting findings Stakeholder Coordination Liaise with Authority departments and operators on workplace management services Follow up on inquiries, complaints, and service requests Assist with investigations, fact-checking, and case reviews Prepare correspondence, letters, and notices relating to workplace services Attend regular meetings with the Authority and other stakeholders as required Reporting and Documentation Prepare management reports, incident reports, and daily/monthly operational reports Document service performance and operational metrics Track and report on compliance with service standards Maintain accurate records of workplace activities and issues Process Improvement Monitor, review, and enhance operational workflows Conduct regular training and coaching for subordinates and frontline staff Identify opportunities for service improvement Implement best practices in workplace operations Emergency Response Attend and resolve emergency incidents and operational issues Prepare investigation/incident reports as needed Implement preventive and corrective measures Respond to emergency calls during regular hours and adverse weather conditions Support business continuity during typhoons and other disruptions Additional Duties May work evenings and on public holidays when required Handle other ad-hoc duties as assigned by the Authority Support special projects or workplace initiatives as needed Working Conditions Primarily on-site at the venue with regular facility inspections May require flexible working hours including evenings and weekends Must be available for emergency response situations Reporting Structure Reports to: Assistant Workplace Manager May supervise: Frontline workplace staff, concierge staff

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Transitions Gap Role

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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