Experience Design Senior Associate

We offer an exciting opportunity to advance your experience design career and make a meaningful impact.

As an Experience Design Senior Associate in Collections, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines
• Operate with an iterative design mindset, incorporating user feedback to continuously improve user experience
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions

Required qualifications, capabilities, and skills

• Three years in a user experience design or equivalent role dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Demonstrated experience in designing and optimizing user experiences across web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Hands-on practical experience in system design, application development, testing, and operational stability
• Overall knowledge of the Software Development Life Cycle

Preferred qualifications, capabilities, and skills

• Experience delivering end to end seamless customer experiences
• Experience creating service blueprints
• Experience working in a financial institution

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.