Front Desk Agent/Guest Services | Newark UD Courtyard

What You’ll Do

As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include:

• Warmly welcoming and checking in guests according to Marriott standards
• Answering calls with professionalism (within 3 rings!)
• Handling guest requests, complaints, and special needs with confidence and care
• Managing room assignments, availability, and group activities
• Processing accurate check-outs and payments
• Balancing your cash bank and keeping it secure
• Communicating effectively with all departments to ensure a seamless guest experience
• Generating and distributing daily reports
• Following all policies for payment, credit, and cash handling
• And, of course, other duties as assigned — no two days are ever the same!

What We’re Looking For

The Ideal Candidate Will:

• Have strong communication skills and a friendly, professional demeanor
• Be tech-savvy and quick to learn hotel systems
• Love working with people and solving problems on the spot
• Stay calm under pressure and keep a positive attitude
• Be reliable, detail-oriented, and eager to help

Perks & Benefits

We take care of our team members with:

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Employee assistance program
• Hotel & travel discounts
• Referral bonus program
• Flexible scheduling

Apply Today!

If you’re ready to make a difference in every guest’s stay — apply now and join a team that loves what they do!

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!