Communications Consultant - Member

Communications Consultant, Product Disclosures and Transactional Comms

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

Are you passionate about making the complex simple? As our new Communications Consultant, Product Disclosures and Transactional Comms (internally known just as Communications Consultant), you’ll be the go-to expert for crafting compelling, effective content for mandatory disclosure documents, transactional and legislative communications, print collateral and digital content—helping members understand what matters, when it matters most. You’ll work closely with different teams and stakeholders fund-wide including product, compliance, digital and operations teams, to ensure all member communications are accurate, accessible and compliant.

You’ll join a dedicated communications stream focused on the Accumulations phase, within the larger Product and Services Communications team – an experienced and supportive crew that loves to collaborate, share ideas, and tackle challenges together.

Your mission? Build trust and connection with members by creating clear, targeted communications across multiple channels—think digital, print, web, email, chatbot, and more. By transforming industrial-style comms into engaging, member-friendly messages, you’ll play a critical role in keeping members informed and empowered to achieve their best financial outcomes in retirement.

What You’Ll Need

• Exceptional written and oral communication skills—you turn complex topics and technical jargon into plain language that is easy to understand.
• Outstanding stakeholder management skills—you’re a natural collaborator who brings people together to achieve a common goal.
• Prior experience with JIRA, MS Suite, Adobe, Keystone (highly beneficial), and PageProof (highly beneficial).
• Experience in end-to-end communications, from concept to delivery, across multiple channels.
• Ability to organise and prioritise your workload under pressure, delivering programs on time and to a high standard.
• Experience in superannuation, insurance, or financial services is a plus but if you come from a heavily regulated and legislated industry where you’ve delivered communication projects, this would also work.
• Studying or qualified in communications, marketing, or a related field (RG146 compliance is a bonus).

Life At Australiansuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’S Next

If you’re ready to bring your energy, integrity, generosity of spirit and passion for excellent outcomes to a team that loves a challenge, apply now!

Please include a Cover Letter with your application — demonstrate your exceptional written communication skills and tell us why you’re excited about this role and what you’ll bring to the team.

• Australian or New Zealand citizenship or Australian permanent residency status is required.
• Progress powered by purpose.
• https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

The AustralianSuper Story

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.