Customer Support Associate

Job Title: Customer Support Associate 

Location: Pearson Manila 

Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City 

Work Setup: Office-based with an option to move to hybrid working (2 days per week) upon successful completion of training and probation, and demonstration of the ability to manage responsibilities independently. 

Schedule: 8:00am – 5:00pm UK time 

Please note: Actual schedule may vary depending on business needs. 

About The Role

We’d like to hear from you if you have a passion for organization, process efficiency, and supporting a collaborative work environment. 

As a Business Support Associate, you will provide essential administrative and operational support across various business functions. This role ensures the smooth execution of internal processes, contributes to training and quality initiatives, and supports employee engagement activities within the Pearson Manila site. 

You will work closely with managers and team leads to coordinate activities, maintain documentation, and assist in implementing initiatives that enhance operational efficiency and employee experience. 

Key Responsibilities

Provide administrative and operational support to ensure smooth day-to-day business operations. 

Assist in organizing and coordinating training sessions, quality initiatives, and engagement activities. 

Maintain accurate records, reports, and documentation for internal processes. 

Support the preparation of presentations, reports, and communication materials. 

Collaborate with cross-functional teams to ensure timely execution of projects and initiatives. 

Monitor and track progress of assigned tasks and provide regular updates to stakeholders. 

Contribute to continuous improvement efforts by identifying opportunities for process optimization. 

Experience & Skills

Experience in administrative support, operations, or a similar role. 

Strong organizational and multitasking skills with attention to detail. 

Proficiency in MS Office tools (Word, Excel, PowerPoint); familiarity with collaboration tools is a plus. 

Excellent communication and interpersonal skills. 

Ability to work independently and as part of a team in a fast-paced environment. 

Adaptability to changing priorities and business needs. 

Additional Information

Line of Business Movement: Employees may be reassigned to different LOBs depending on operational needs. 

Probation Period: Hybrid working is available only after a minimum 3-month probation period, subject to manager approval. 

Team Calibration: Office-based calibration is essential to foster collaboration, knowledge sharing, and team cohesion. 

• Your Rewards & Benefits 
• Day 1 Health Care Coverage with up to 2 dependents 
• Competitive Retirement Plan – Pearson doubles your contribution 
• Volunteering Days and Employee Wellbeing Assistance 
• Annual Pay Increase and Performance Bonus