Partner Account Management

The Consumer Channel Sales (CCS) organization works with ecosystem partners to build, market and sell a winning portfolio that delights customers and earns fans around the world. CCS is great part of the Microsoft business to make an impact because –

• We uniquely provide the opportunity to touch every consumer, student, SMB and enterprise with devices and experiences and simply make daily life and tasks more productive and fun.
• We are at the forefront of Microsoft’s intelligent Cloud/Edge strategy as the guardians of the intelligent edge that drive the intelligent cloud.
• Every commercial customer is a consumer and we have the critical responsibility to win their mindshare both inside and outside the office.
• Every day we get to work with the most recognized consumer brands in the world.
• We get to work with and learn from some of the smartest consumer minds in the tech industry.
• Our jobs are fun as we get to launch cutting edge consumer products such as Surface, Windows and M365.
• We get to work on landing new cutting-edge business models aligned to the cloud and digital transformation

The Channel Sales Executive drives regional and/or local sales with our Market Makers, Strategic Partners, Local Managed Accounts, Distributors, and Mobile Operators. The Channel Sales Executive collaborates with key Regional and Corporate Stakeholders in order to -

• Grow business in Market Makers and Strategic Accounts
• Identify and develop future Market Makers
• Leverage Distribution as a strategic engine to drive growth and capture new channel opportunities
• Develop Marketplaces as a new Breadth engine
• Grow the business with Mobile Operators, through the Always Connected PC collection of devices
• Grow the Windows AI ecosystem centered on Copilot+ PCs
• Support the growth of Microsoft Online Stores and MS Solution at retail through close operational alignment

Responsibilities

Joint Account Planning

• Leverage industry knowledge, channel insight & customer understanding to drive strategic alignment and land joint business objectives with partner
• Identify key focus areas to create actionable & effective account planning
• Orchestrate annual and seasonal planning process with partner

Account Management

• Develop strategies to compete and win share by ensuring the right assortment at the right price through strong portfolio management across all product categories
• Support partner through the digital transformation journey to ensure omni-channel presence and growth
• Drive and land regular account performance reviews internally and with partner, and secure inclusion into the partner business cycle

Relationship Management

• Establish deeper engagement with key partner executives and stakeholders

Business Operational Excellence

• Execute account plans to agreed metrics and targets, and orchestrate internal Rhythm of the Business
• Drive improvement in CPE through timely issue resolution and partner support

Qualifications

5+ years Consumer Electronics/IT ecosystem experience with a focus on devices and services sales across consumer segments

• Understanding of consumer channels and retail landscape
• E-commerce experience across direct-to-consumer and marketplaces
• Building strategic relationships and partnering with senior account executives
• Track record of sales delivery and execution
• Consumer channel management with proven business operational excellence and sales results through joint business planning, landing channel strategies, account management, and performance monitoring
• Driving long-term sustainable sales growth with partners
• Delivery on Quarterly and Annual Account Budgeted Revenue

Skills:

• Apply entrepreneurial and innovative thinking to identifying and executing business opportunities
• Ability to analyze sales data, draw relevant conclusions, develop accurate business plans and forecasts, and drive program execution
• Possess high standards for performance and compliance 
• Ability to influence multiple stakeholder groups
• Must be able to effectively articulate technology and product positioning to internal audiences and channel partners
• Business-level English for international meetings and cross-functional collaboration