IT Specialist

Job Summary:

The Senior IT Specialist will be responsible for managing and troubleshooting a wide range of IT-related issues. This role requires extensive experience with networking, hardware, and software troubleshooting, as well as a deep understanding of Windows Server, CCNA, Firewall, and Microsoft Azure Administration. The ideal candidate will also have hands-on experience with Microtech and Microwave technology (specifically Unify), and proficiency in VoIP systems.

Key Responsibilities:

• Design, implement, and maintain the organizations IT infrastructure, including servers, networking equipment, and cloud platforms.
• Oversee system upgrades, software patches, and hardware replacements.
• Diagnose and resolve complex networking, Windows, and cable-related issues.
• Provide hands-on support for hardware-related problems.
• Maintain accurate records of IT incidents and solutions, generating reports on system performance and issues.
• Design, implement, and maintain the organizations IT infrastructure, including servers, networking equipment, and cloud platforms.
• Oversee system upgrades, software patches, and hardware replacements.
• Manage Windows Server environments, including Active Directory, DNS, and DHCP services.
• Administer and configure firewalls to ensure network security.
• Oversee and manage Microsoft Azure Administration tasks.
• Administer cloud environments such as Google Workspace, or Azure DevOps.
• Optimize virtual environments, including Proxmox and VMware setups.
• Install, configure, and maintain VoIP platforms (e.g., Yeastar PBX, VitalPBX).
• Design and implement IVR systems, call routing, and SIP trunk configurations.
• Troubleshoot VoIP-related issues (call quality, connectivity, integration) and ensure seamless telephone operations.
• Implement and manage microwave technology solutions, particularly Unify systems.
• Monitor and troubleshoot any connectivity or performance issues specific to microwave links.
• Lead IT projects from initiation to completion, including budgeting and vendor coordination.
• Propose and implement new technologies to enhance operational efficiency.
• Enforce IT security policies and procedures to protect systems and data.
• Ensure compliance with organizational and regulatory standards.

Qualifications:

• Bachelors degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
• 3 years of experience in IT roles, with significant focus on systems administration, networking, and troubleshooting.
• Hands-on experience with hardware and complex network environments (CCNA-level tasks).
• Deep understanding of Windows Server, firewall configurations, and Microsoft Azure Administration.
• Proficient in pfSense, MikroTik, Sophos, or Cisco networking equipment.
• Familiarity with microwave technology (Unify).
• Experience managing VoIP systems, including telephony configurations and integrations.
• Familiarity with ITIL frameworks and help desk systems (e.g., Zammad) is advantageous.
• ERP Systems familiarity is a plus.
• Excellent communication, problem-solving, and project management abilities.
• Strong interpersonal skills with the ability to work independently and in a team.
• Detail-oriented with strong organizational and documentation skills.

Benefits & Working Condition:

• Working days: 5 days (Sunday : Thursday)
• Working hours: from 9:00 AM to 6:00 PM
• Health & Social Insurance
• Discount on GYM Subscription 
• Work Location: Elsheikh Zayed