IT Support Specialist

Only US Residents


Job is to troubleshoot, maintain, and resolve hardware and software issues, ensuring a smooth and efficient IT experience for users.

provide technical assistance, often serving as a first point of contact

for employees or customers needing help with technology.

Key Responsibilities:

Troubleshoot and resolve hardware and software issues: Diagnose and fix problems with computers, peripherals, networks, and other technology.

Provide technical support: Assist users with setup, configuration, and usage of technology, either in person, over the phone, or via remote access.

Monitor and maintain computer systems and networks: Ensure the smooth and efficient operation of IT infrastructure.

Install and configure new hardware and software: Set up new systems and applications, and upgrade existing ones.

Document technical issues and solutions: Maintain records of problems encountered and solutions implemented.

Provide training to end-users: Help users learn how to use new technology.

Stay current with industry advancements: Keep up to date with the latest technologies and best practices.

Handle computer upgrades, migrations, and terminations: Manage the full lifecycle of computer hardware.

Communicate effectively with technical and non-technical staff: Clearly explain technical issues and solution.

Skills:

• Strong analytical and problem-solving skills: Ability to identify and resolve technical issues effectively.

Excellent communication skills: Ability to communicate technical information clearly and concisely.

Knowledge of computer operating systems, hardware, and software: Understanding of how computer systems work.

Customer service skills: Ability to provide helpful and efficient support to users.

Attention to detail: Ability to identify and resolve subtle technical issues.

Ability to work independently and as part of a team: Ability to work both autonomously and collaboratively.