Call Center Supervisor

Job Description:

• Manage and oversee a team of call center agents to ensure smooth operations.
• Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.
• Anticipate escalations and take over calls when necessary.
• Motivate and support agents through feedback and communication.
• Prepare monthly and annual performance reports.
• Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.
• Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.
• Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

Job Requirements:

• Bachelor's degree in management, business administration, or a related field.
• Experience or knowledge in the automotive industry is a plus.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation.

If you are interested, please send your CV to: 

• Contact HR at: 070 790 890
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career

Email: recruitment.kh@rmagroup.net