Partnership, Procurement & Logistics Manager

Job Purpose

The Product Development & Support Manager helps to drive the creations and constant improvement of our Tours, Experiences and Packages. The role requires creativity and expertise in tour planning and activity creation. It also requires strong team leadership, training skills, and experience in travel trade business development. The role supports the growth of our DMC business, with the aim of becoming the market leader.

Key Responsibilities

• Support Head of Operations to implement all projects and objectives
• Focus on product development, setting extremely high standards, and customer

Service

• Ability to reach and exceed KPIs (as a team and individually)
• Oversee product development
• Oversee our product training
• Oversee customer service and support functions
• Oversee risk assessment, emergency response and quality standards
• Manage our DMC tech systems
• Support the Sales Team whenever needed
• Support wider company efforts whenever needed
• Build strong relationships with all partners and company departments

Core Requirements

• >3 years professional experience within a DMC/tour/experience provider
• Leadership experience
• Project management experience
• A strong professional network
• Fluent in English. Additional languages an advantage
• Be a flexible team player with a start-up/fast growth mentality

Key Info

• Based in Bangkok (with regular travel)
• Remuneration based on 80/20 split: 80% guaranteed base salary + 20% based on
• achieving KPI targets. Base salary range is 40-60k per month (depending of experience)
• Start date: ASAP
• Reporting to: Director of Tours & Travel + Director of Product & Operations
• Example of future career progression: work towards becoming Head of Product
• Development or Head of Customer Service