Senior Business Analyst - Cards | Contract

About Us

At Westpac New Zealand, our purpose is to Help New Zealanders Succeed. As a Bank and one of New Zealand's leading employers, we are passionate about helping people. We are taking action today to create a better future for the people who bank with us, work with us, invest in us or are part of our broader communities. 

Mō te tūranga | About the role

We are looking for two Senior Business Analyst to join our Cards Programme on a contract basis till September 2026 to help shape the future of Cards. This is a key role where you will work across product, technology, and frontline teams to deliver meaningful change and customer value.

You will lead the discovery and documentation of business requirements, translate product vision into measurable outcomes, and map current and future state processes. You will facilitate workshops and engage with a wide range of stakeholders.

If you are passionate about business analysis, creating amazing customer outcomes, you thrive in a collaborative environment, and want to make a real impact, we would love to hear from you.

Ko tō mahi | What you’ll do

• Facilitate workshops to elicit requirements, identify problems, and analyse solution options.
• Document requirements using MoSCoW prioritisation, ensuring traceability from business needs to user stories.
• Work with key stakeholders to understand current and desired future state processes.
• Partner with process and change teams to support training and adoption.
• Nā tāu rourou | What will you bring?
• 10-plus years’ experience in business analysis with exposure to a variety of large-scale Transformation initiatives across multiple domains such as Operational Excellence, Regulatory change, Compliance, Technology, Process / User Journeys or Data.
• A master of your craft with a blend of technical, analytical, and communication skills.
• Extensive experience in Cards and Payments.
• Strong experience working with a broad range of stakeholders to understand and document their requirements to discover, develop and refine their needs.
• Excellent facilitation experience, including workshops, presentations. Able to lead workshops and actively facilitate many people from different organisations.
• Growth mindset to develop skills and knowledge that are both deep and broad (T-shaped) to contribute to team delivery.
• Adaptable to change, collaboration, maintains focus on continuous improvement, and continuous delivery of business and customer value.
• Experienced working in multiple Delivery Methodologies (Agile, Waterfall, Kanban) and be able to influence/lead people and teams to take ownership and improve the way they work.
• Exceptional verbal, written and interpersonal communication skills, with the ability to positively engage and influence people across all levels of the organisation with the ability to explain technical concepts to non-technical stakeholders.

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!