Graduate Customer Success Specialist

About Figured

Figured is changing the face of farming for good. Our world-leading platform is used by progressive farmers and their financial teams (accountants, farm consultants, banks) to manage farm finances, make better decisions, and ultimately, grow more profitable and sustainable farming businesses.

We’re a global team, driven by a desire to innovate and connect. We’re ambitious, supportive, and passionate about the product we build and the community we serve. We empower our people to grow with us and take ownership of their success. If you’re ready to jump into a role where you can make a real-world impact from day one, you’ll fit right in!

The Opportunity: Launch Your Career In Customer Success

We’re looking for bright, motivated, and recently graduated individuals to join our exceptional Customer Success team. This isn’t a typical entry-level role—it’s a chance to quickly become a product expert, a trusted advisor, and a key driver of customer engagement and growth.

As a Graduate Customer Success Specialist, you’ll be the voice of Figured and a core connection point for our customers, helping them maximise the value they get from our platform. You’ll be supported by a tight-knit team and given the tools and mentorship to rapidly develop your professional skills.

Why Work At Figured?

• Purpose: Join a company making a significant impact in an industry that feeds the world.
• Growth: Enjoy plenty of professional development opportunities with a dedicated budget for courses, workshops, and conferences aligned with your personal growth goals.
• Flexibility: We prioritise your impact over where and how you work. Experience our hybrid work environment, where you can enjoy the comfort of your home and the energy and buzz of our amazing Auckland city office.
• Health: Benefit from extra leave with 25 days off per year and subsidised health insurance (Wellbeing Two) with Southern Cross.
• Fun: We take the work seriously but never ourselves. We shout the business lunch on a Friday, ordering in and cooking up a storm. The fridge is always packed with everything you need to stay energised and feel creative!

What You’Ll Be Doing (The Fun Stuff)

• Onboarding & Education: Guiding new customers through their Figured journey, ensuring a smooth and successful start.
• Problem-Solving: Working closely with our Support and Product teams to efficiently resolve customer challenges and escalate key insights.
• Driving Value: Identifying opportunities for customers to better use Figured, leading to higher engagement and renewal.
• Becoming a Product Expert: Quickly mastering the Figured platform and the farming industry it serves.

What You'Ll Bring (The Essentials)

This is a fantastic opportunity for a recent graduate looking to make their mark. While no prior work experience is required, we are looking for candidates who can demonstrate a sharp mind, a drive to succeed, and a passion for technology and customer service.

• You must have graduated within the last 18 months.
• You hold a degree in a field relevant to Figured’s business, which could include:
• Accounting & Finance
• Business & Commerce
• Computer Science or Information Technology
• Agriculture, Agribusiness, or related fields
• Exceptional communication and interpersonal skills—you’re a natural at building relationships.
• A resourceful and proactive approach to problem-solving.
• A genuine curiosity and eagerness to learn about the Ag-Tech sector.
• A positive, can-do attitude that thrives in a fast-paced, collaborative team environment.

Ready to plant the seeds for a great career? Apply now and tell us why you’re Figured's next Graduate Customer Success Specialist!