Customer & Employee Experience Consultant

At Bond, we build deeper brand loyalty and drive sustainable growth through innovative

customer experience solutions. We're a dynamic, forward-thinking team—and we’re

looking for seasoned professionals who can help shape the future of loyalty.

We’re expanding our national network of Customer & Employee Experience Consultants
to support exciting upcoming projects. This is your opportunity to play a key role in
transforming dealership cultures and elevating customer experience standards across the
country.

About The Role:

• As a Customer & Employee Experience Consultant, you’ll partner with automotive
• retailers nationwide to consult, coach, and facilitate sessions that drive measurable,
• people-first change. You’ll use your expertise to empower leaders and frontline teams with
• tools, insights, and behaviors that elevate the customer journey.
• This is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact
• while building solid relationships with key store contacts

What You'Ll Do:

• Travel to assigned dealership locations across the U.S. (up to 90 in-store daysbetween January and November 2026 – not including travel).
• Deliver impactful full-day coaching and training - both in-person and virtually -focused on improving customer experience and driving in-store culture change (viaemployee experience).
• Build trusted relationships with automotive retail store leadership and frontline staffto inspire engagement and action.
• Execute a structured program methodology with the skills, agility and prowess toensure content is relevant and tailored to client needs, while ensuring client KPIsare achieved.
• Deliver consulting that translates data and insights into practical (SMART) actionplans and performance improvements. Co-build accountability plans with storeleadership and staff to support their ongoing efforts, using a prescribed system totrack and manage.
• Track and manage detailed visit information for store observations, feedback, andrecommendations for 1) store visits, and 2) all communications with stores, into theCRM platform.
• Attend, lead, and/or support onboarding, virtual team sessions, and client meetingsas required.

Your Skill Strengths & Qualifications:

• 10+ years’ experience in leadership, customer experience, employee experience,coaching, consulting, and/or training.
• Demonstrated success leading cultural transformation and/or customersatisfaction initiatives.
• Experience managing complex human-centric transformations involving people,processes, and technology
• A consultative *and* coach-like approach that builds credibility quickly, buildsconsensus, and inspires transformation.
• Strong facilitation skills and comfort speaking to various audiences - from executiveteams to deskless workers.
• Proven ability to manage your own schedule, prioritize responsibilities, and meetdeadlines with minimal supervision.
• Savvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce).
• Comfortable with data—able to present it in a meaningful way to drive action.
• Valid U.S. driver’s license and vehicle/business liability insurance (or willingness toobtain).
• Advanced proficiency of the following skills: autonomy + collaboration,discernment, critical thinking, agility + improvisation, relationship building, concise+ detailed + influential communication, participant engagement, problem-solving,active listening, giving feedback, fostering emotional intelligence.

Preferred Experience:

• Automotive, retail, and/or hospitality industry experience.
• Coaching or training certifications (e.g., ICF, CTDP, EQA).
• Prior experience as an independent consultant.

You are right for the role if:

• You’re approachable, adaptable, and can lead with influence rather than authority.
• You inspire teams and leadership to embrace change and take ownership of bothcustomer and employee experiences.
• You thrive in a high-travel, project-based environment and bring your best to eachengagement.
• You’re savvy with technology, systems, and keeping organized to drive efficient andoptimal performance.
• You know how to read a room, diffuse resistance, and energize a team toward ashared goal.
• You can figure things out on your own and aren't afraid to ask for help.
• You enjoy the balance of working independently and as a team player.
• You're comfortable standing in front of the room, at the boardroom table, andgrabbing a seat with team members in the lunchroom.

Why join the Bond CX/EX Consulting Team?

• Be part of a high-impact, high-integrity organization driving transformation acrossmajor industries.
• Work on nationally recognized programs for major brands.
• Join a collaborative, future-forward team that values innovation and relationships.
• Flexibility to manage your schedule and preserve work/life integration whiletraveling.
• Make a meaningful difference - one store, one team, one customer at a time.
• Let’s Create Bonds That Drive Loyalty
• If you’re ready to use your experience to make a difference and help businesses level up
• their customer experience, we’d love to connect.