Manager Quality Assurance Analysis (WITS)

Requisition ID: 19309

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The IT QA Manager role is responsible for leading a team of Quality Analysts and Test Automation Developers to deliver high-quality software solutions aligned with organizational goals. This position oversees test planning, automation strategy, and cross-functional testing efforts, while driving continuous improvement and innovation in QA practices. Responsibilities include managing resources, fostering a culture of psychological safety and growth, and ensuring quality is embedded throughout the software development lifecycle. The role requires strong leadership, technical expertise, and the ability to collaborate effectively across business and technical teams.

What You'Ll Do

• Coordinate system integration testing (SIT) and user acceptance testing (UAT) and support production releases to ensure successful deployments.
• Communicate QA status, risks, and issues to senior leadership and project stakeholders.
• Develop and maintain QA strategies, automation frameworks, standards, and best practices to ensure consistent delivery of high-quality IT solutions.
• Lead cross-functional testing efforts, including end-to-end system testing, data validation, and business rule verification.
• Oversee the planning, design, and execution of test plans, test cases, and test scripts for software applications and IT systems.
• Manage team resources, including capacity planning, staffing, and sourcing.
• Achieve strategic goals by empowering others and aligning QA efforts with business priorities.
• Lead and mentor Quality Analysts and Test Automation Developers, cultivating a growth mindset and a passion for innovation.
• Build and maintain strong relationships with cross-functional partners and stakeholders to ensure quality is embedded throughout the software development lifecycle.
• Oversee the strategic direction of test automation initiatives to ensure scalable, efficient, and high-quality testing practices across projects.
• Foster a culture of trust and openness that encourages team members to express ideas, ask questions, and learn from mistakes.
• Stay current with emerging trends in quality assurance, software testing, and IT governance, applying relevant innovations to improve team performance.

What It Takes To Succeed

• Proven experience working in Agile environments, collaborating closely with cross-functional teams throughout the software development lifecycle.
• Strong analytical mindset with the ability to use data to drive decisions, optimize test coverage, and identify risk.
• Exceptional communication and interpersonal skills; able to collaborate across technical and non-technical audiences.
• Comfortable balancing multiple priorities and deadlines in a fast-paced environment.
• Experience leading both manual and automated test strategies, including test planning, execution, and reporting.
• Proficient in using QA tools such as Azure DevOps or Jira to track testing tasks and manage QA workflows.

Experience

A minimum of eight years of related experience is required (if no degree, 12 years of relevant experience or an equivalent combination of education and related experience totaling 12 years). 

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

• All candidates must be legally authorized to work in the United States.
• Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.