Head of Business Management

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

Job Description

Responsibilities (how we will measure success)

Along with the Head of Global Client Delivery, Mauritius, the Head of Business Management will focus on achieving strategic and tactical priorities and initiatives  of the Mauritius Global Client Delivery operations (GCD MAU). He/She will provide business support to a number of programs, projects and reporting deliverables and will represent the Head of GCD MAU in a number of interactions and interfaces within and outside GCD.

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas And Responsibilities:

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance, ensuring the highest level of accuracy of KPIs and KRIs
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Key competencies for position and level

• Strategic Mindset
• Strong understanding of data
• Balances Stakeholders
• Plans and Aligns
• Ensures Accountability
• Optimizes Work Processes
• Collaborates
• Financial Acumen
• Being Resilient
• Situational Adaptability
• Drives Vision and Purpose
• Builds Effective Teams
• Interpersonal Savvy

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

Qualifications

Qualifications

Essential Criteria:

• 7 years of Experience in a similar Business Management position
• BA/BS degree in human resources, economics, statistics, finance, social science, psychology, or another field that uses quantitative analysis (mathematics, engineering), or equivalent practical experience.
• Experience collaborating on projects involving multiple teams, managing relationships with clients, and presenting to audiences.
• Solid understanding of operational metrics with ability to explain the data insights to business partners.
• Demonstrated experience modelling workforce trends and analytics, including the utilization of various forms of data analysis.
• Experience working with a variety of information systems, workforce planning and large and complex data files, analysing file structure, using, and creating file layouts.
• Demonstrated analytic and data management capabilities and reporting presentation of complex data.
• Strong MS Office skills (especially Excel and Power BI)

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.