Customer Service Officer

Company Description

About Us

At Beloform, we believe that a strong brand is more than just a name — it’s a story that inspires loyalty and drives growth. Headquartered in Cincinnati, we are a forward-thinking company dedicated to helping clients build impactful connections with their audiences through innovative strategies and authentic representation. Our team thrives on professionalism, creativity, and a shared commitment to excellence

Job Description

Job Description

We are seeking a Customer Service Officer to join our team in Cincinnati, OH. This role is ideal for a detail-oriented professional with strong communication skills and a passion for delivering exceptional client support. The successful candidate will act as the primary point of contact for customers, ensuring that inquiries are handled efficiently and with the highest level of service.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Provide accurate information about products, services, and company policies.
• Resolve issues promptly and escalate complex cases when necessary.
• Maintain detailed and organized records of customer interactions.
• Collaborate with internal departments to ensure client satisfaction.
• Identify opportunities to improve processes and customer experience.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Previous experience in customer service or client relations (2+ years).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently while contributing to a team-oriented environment.

Additional Information

Benefits

• Competitive salary ($56,000 – $59,000 per year).
• Professional growth and career advancement opportunities.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.

• Full-Time, On-Site Position.