Senior Program Manager

Job Description

Position Summary:
The Management Services Department supports public housing operations by overseeing lease enforcement activities and leading the implementation of key initiatives aimed at enhancing service delivery and strengthening NYCHA’s effectiveness as a landlord. The department is also responsible for the development and implementation of operational policies. The Senior Program Manager for Public Housing Policy will support the management and implementation of policies that cover tenancy administration, including occupancy, rent collection, rent calculation (Annual and Interim Recertifications), and terminations and grievances. Reporting to the Assistant Director for Public Housing Policy, the Senior Program Manager will be responsible for the following:

Operational Policy Analysis & Development:
Evaluate current public housing management policies and procedures particularly those related to tenancy administration to assess feasibility, efficiency, and risk. Provide evidence-based recommendations for improvement. Develop, revise, and implement operational policies and procedures that align with HUD regulations and public housing program requirements. Ensure that all materials reflect the most up-to-date federal, state, and local guidance.

HUD Policy Analysis & Compliance Oversight:
Interpret and apply HUD regulations (e.g., 24 CFR, PIH Notices, HUD handbooks) to NYCHA tenancy and property management operations. Identify compliance gaps, risks, and operational impacts of federal policy changes.

Cross-Functional Collaboration:
Partner with internal departments, including Property Management, Leased Housing, IT, and Legal, as well as external stakeholders, to gather input, assess impact, and ensure effective implementation of operational policies. Serve as a subject matter expert in NYCHA and federal housing regulations during interdepartmental projects.

Project Management & Implementation Support:
Lead or support major initiatives related to policy rollouts and process enhancements. Conduct in-depth research, site visits, interviews, and data analyses to inform project planning and decision-making.

Business Process Improvement:
Design and maintain detailed documentation including workflows, business process diagrams, risk assessments, and business cases to support continuous improvement efforts.

Strategic Planning & Execution:
Support Management Services leadership in planning and executing initiatives that align with NYCHA’s strategic objectives, improve resident experience, and promote operational excellence. Support planning efforts to implement HUD policy initiatives, such HOTMA, or RAD conversions.

Issue & Risk Management:
Identify, assess, and mitigate risks related to policy implementation. Escalate critical issues as needed and contribute to the development of risk mitigation strategies.

Training & Change Management:
Develop training materials and job aids for front-line staff. Lead workshops, information sessions, and training programs to ensure staff are prepared to adopt new policies and practices. Collaborate with Learning & Development on policy and process training.

System & Software Support:
Participate in the testing and validation of new IT systems or enhancements related to tenancy and management services to ensure functionality aligns with operational needs and policy changes.

Internal Communications:
Draft policy memos, internal communications, training campaigns, and operational updates to ensure clear and consistent messaging across departments.

Team Supervision & Mentorship:
Supervise and mentor Program Managers, providing leadership, guidance, and performance feedback to support team development and successful project outcomes.

Additional Duties:
Perform other related tasks and special assignments as required in support of departmental and organizational goals.

Additional Information
1. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Associate Staff Analyst to be considered.
2. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
3. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSOCIATE STAFF ANALYST - 12627

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.

3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.

5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.