Senior Operations Manager, Air Ops

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About The Role

As Senior Operations Manager, Air, you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.

Read more about Air!

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'Ll Do

• Customer Discovery, Workflow Analysis & Technical Collaboration:
• Engage directly with customers to map their existing clinical and administrative workflows.

• Product Management & Technical Specifications:

• Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
• Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.

• Project Leadership & Stakeholder Coordination:

• Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
• Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
• Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
• Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.

• Process Design, Optimization & Tooling:

• Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
• Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
• Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.

• Go-Live Support & Adoption:

• Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
• Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).
• Engage directly with customers to map their existing clinical and administrative workflows.
• Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
• Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
• Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
• Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
• Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
• Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.
• Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
• Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
• Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.
• Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
• Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).

What You Have

• Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus.

• Experience:

• 3+ years of operations or project management experience in SaaS or HealthTech.
• Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
• 3+ years of operations or project management experience in SaaS or HealthTech.
• Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.