Director, Customer Growth

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Customer GrowthDirector, Customer Growth – Transfer Solutions (North America)

This role will partner closely with the North America sales organization to expand and deepen relationships with existing clients by optimizing and cross-selling Mastercard Send and Cross-Border Services. The mission is to deliver best-in-class digital payment capabilities, create customer value, and build a profitable, long-term business.

Key Responsibilities

Develop and execute strategies to scale existing customer programs and expand into new use cases, including digital remittances, Send Funding, and account-to-account cross-border solutions.

Ensure product readiness, enable customers, and optimize pricing to drive adoption, usage, and growth.

Negotiate new deals with new business opportunities in partnership with Finance and Legal to expand footprint and capture incremental volumes.

Build and manage a pipeline of opportunities, creating tailored proposals based on transaction projections and customer needs.

Create performance dashboards by client, monitor approval rates, and propose optimization initiatives to scale incremental volume.

Partner with sales and product experts to engage clients, influence decisions, and share best practices, ensuring seamless implementation of solutions.

Monitor execution of initiatives, track results, and ensure successful go-lives and adoption milestones.

Skills & Qualifications

Exceptional interpersonal, written, and verbal communication skills.

Strong organizational, planning, and follow-up abilities.

Proven ability to manage multiple complex projects simultaneously.

Strong analytical and business acumen, with a detail-oriented mindset.

Ability to translate customers’ needs into scalable solutions that deliver results.

Business analyst capabilities with technical proficiency.

Self-motivated, collaborative, and results-driven with a track record of success.

Prior consulting or advisory experience preferred.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $164,000 - $263,000 USD