Technical Team Lead – Microsoft Biz Apps & AI Transformation

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Role Overview:

We are seeking an exceptional Technical Team Lead to join our Microsoft Biz Apps, AI Transformation practice, who is passionate about technology, self-driven learning, and building high-performing teams. This role is foundational to our India-based delivery model and has potential to evolve into a Practice or Domain Lead position.

You will build and lead our next wave of talent— techno-functional consultants who don’t just execute, but shape solutions, handle ambiguity, and engage clients directly. You’ll scale a team that can lead end-to-end delivery from India across Microsoft Business Applications (primarily D365 Finance & Operations and Customer Engagement), the Power Platform, and Azure—with working fluency in AI/automation where it accelerates outcomes. Think capability builder first, individual contributor second: you’ll set standards, hire and grow talent, and partner with US-based Client Leads/Architects to expand the scope and complexity of India-led work.

This isn’t a traditional management role. We are looking for a hands-on, tech-forward leader —someone who leads by example in continuously evolving their technical capabilities and inspires others to do the same. Think capability builder first, individual contributor second: you’ll set standards, hire and grow talent, and partner with US-based Client Leads/Architects to expand the scope and complexity of India-led work in the areas of techno-functional client delivery, AI, automation, and modern business applications. This role is foundational to our India-based delivery model and has potential to evolve into a Practice or Domain Lead position.

Key Responsibilities:

Capability & Delivery Leadership:

• Own delivery outcomes for India-led/pod-based teams across D365 integrations/extensions (primarily FnO and CE), Power Platform, CoPilot, pro code tooling and adjacent Azure services.
• Model technical excellence through continuous, self-driven learning—especially across Microsoft’s evolving platforms.
• Lead the team in adopting analytics, automation, and scalable application architectures.
• Push boundaries on the type and complexity of work India-based teams can lead and deliver.
• Convert half-baked requirements into clear plans; keep teams moving with sound assumptions and tight feedback loops.
• Raise the ceiling on what’s delivered from India: push for techno-functional ownership, client workshops, and co-leading engagements

Build & Elevate Talent:

• Identify and grow raw talent with strong problem-solving, critical thinking, and communication skills.
• Hire for learning agility, problem solving, and communication—not just tool keywords.
• Develop capability leaders who multiply expertise across the team (cross-training, resiliency, repeatable assets).
• Establish clear development paths, training plans, and ongoing feedback mechanisms to elevate team performance.
• Foster a culture of accountability, excellence, and constructive feedback; set crisp quality bars and “definition of done.”

Client-Centric Thinking:

• Promote a business-outcome mindset—ensuring teams focus on solving real client problems, not just executing tasks.
• Collaborate with global team members to refine Crowe’s delivery approach, tools, and methodologies.
• Expand the types of engagements India-based teams can lead or co-lead, especially in innovation and transformation efforts.

Ai Transformation For Clients (External):

• Lead solutioning & tool selection on Microsoft (Copilot for D365/Power Platform, Azure OpenAI/ML, Cognitive Search/Fabric, etc.) and integrate with Biz Apps.
• Define repeatable patterns (RAG/grounding, function calling, evaluation/telemetry) with security, compliance, and cost controls; take POCs to production.
• Co-lead client workshops and delivery; set acceptance criteria tied to business outcomes and enable client teams with playbooks.

AI Enablement for Delivery Excellence (Internal):

• Champion ChatGPT Enterprise: build internal GPTs/workflows for solutioning, estimates, test/data generation, code/documentation, and knowledge retrieval.
• Operationalize AI in the SDLC and maintain a governed prompt/asset library
• Measure and scale adoption (hours saved, cycle time, defect leakage, proposal throughput); run training/champions program and optimize usage/cost.

Qualifications:

Mandatory

• 10+ years in the Microsoft stack with deep delivery leadership in D365 Biz Apps (FO/AX and CRM/CE) plus hands-on experience across Power Platform and Azure (Logic Apps, Functions, Service Bus, ADO, etc.).
• Strong architecture/solutioning skills (extensions, integrations, data migration, performance, security/compliance).
• Proven track record of continuous learning and adapting to rapidly evolving technologies.
• Proven record leading offshore/nearshore teams to own complex workstreams, not just execute tasks; direct client-facing experience is a must
• Strong interpersonal and communication skills, with the ability to coach and influence at all levels.
• Experience building capability pods/CoEs; track record of hiring, coaching, and succession planning.
• Practical exposure to Copilot for D365/Power Platform or Azure OpenAI in enterprise scenarios.
• Certifications: MB-300/MB-500, PL-200/PL-400, AZ-204/AZ-305 (or equivalent experience)

Preferred

• Manufacturing Industry/Domain Depth

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.