NIH NIAID Core Technology Services Delivery Lead

ECS is seeking a NIH NIAID Core Technology Services Delivery Lead to work remotely.  Please Note: This position is contingent upon contract award.

ECS is seeking an experienced NIH NIAID Core Technology Services Delivery Lead to work remotely providing leadership and oversight for the for the Core Technology Services task area, ensuring the efficient and effective delivery of OEB Infrastructure services. The Core Technology Services Delivery Lead will be responsible for NIAID’s day-to-day core IT infrastructure activities, including foundational services such as networking and storage, as well as the operation of NIAID’s computing facilities and other services that support NIAID’s technology requirements.

Key Responsibilities:

Core Technology Leadership:

Enterprise Data Hosting:

• Operate NIAID’s data storage and hosting systems, including but not limited to storage appliances, data transfer systems, and data backup and protections systems.
• Provide data management services, including data access management, data lifecycle management, and long-term data archiving and retention.
• Ensure NIAID enterprise data is protected in accordance with NIAID’s data lifecycle and backup policies, through both short-term retention and off-site backups.
• Implement new enterprise data storage systems that align with NIAID’s data storage requirements, including but not limited to data availability, data storage performance, and cost effectiveness.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Hosting Facility Support:

• Operate and maintain NIAID’s hosting facilities, including but not limited to facilities physically located in Rockville, MD, Bethesda, MD, Ashburn, VA, and Hamilton, MT.
• Ensure NIAID equipment hosted in NIAID facilities is properly documented, installed, and maintained to NIAID’s hosting standards.
• Perform physical installation of IT equipment and IT cabling in NIAID hosting facilities.
• Coordinate IT operations with NIAID’s facility maintenance staff during facilities incidents and maintenance.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Enterprise Network Engineering:

• Architect NIAID’s enterprise Ethernet network in support of NIAID’s business and scientific networking needs, including but not limited to routing, switching, inter-site and intra-site connectivity, and connectivity with other NIH institutes and external agencies.
• Operate the NIAID enterprise network, including incident troubleshooting, configuration changes, equipment deployment and decommissioning, performance optimization, and software and security patching and hardening.
• Monitor the NIAID enterprise network for performance and functionality issues and collaborate with out OEB teams, OCICB branches, and NIH groups to ensure network capabilities meet NIAID’s organizational needs.
• Research and explore modern technologies and innovations in the field of networking to ensure that NIAID maintains a modern, scalable, and reliable network that supports the institute’s scientific and business mission.
• Report on technical outages occurring over the past 24 hours. Report is due Monday through Friday by 8AM (excluding federal holidays and other government closure days).

Cybersecurity Engineering:

Project Management:

Reporting And Communication:

Collaboration And Coordination:

Requirements:

• The Core Technology Services Delivery Lead shall have experience shall have documented experience with commercial data backup solutions, including Commvault Simpana, Rubrik, LTO tape backup solutions, and Amazon Web Services Glacier data archive.
• The Core Technology Services Delivery Lead shall have excellent communication and reporting skills, with the ability to deliver timely and accurate reports.
• The Core Technology Services Delivery Lead shall have strong collaboration and coordination skills, with the ability to collaborate effectively with stakeholders and team members.

Salary Range: $160,000 - $185,000

General Description of Benefits

Qualifications

• Bachelor’s degree in computer science, Information Security, or related field.
• Active Public Trust or higher security clearance.
• Minimum 10 years’ documented experience with commercial data storage technologies, including NetApp, DDN, Infinidat, Brocade, and cloud-based storage, as well as industry standard storage protocols, including SMB, NFS, Fibre Channel, and S3.
• Relevant certifications such as PMP, ITIL v4 Foundation, SAFe, COMP, Security+, CompTIA, etc.
• Reside within the Washington DC Metro area.
• Travel within the Washington DC Metro Area, and CONUS as needed.