Manager - UI/UX Designer

The Manager - UI/UX Designer will be responsible for driving the design and user experience strategy of software products by creating innovative, user-centric designs and ensuring that user interfaces are both visually appealing and highly functional. 

They will work closely with senior manager, product managers, developers, and other stakeholders to understand business requirements, identify opportunities for optimization, and design intuitive UI/UX concepts that align with the expected outcomes.

They will collaborate with other squad members to define design requirements and ensure seamless integration of design into the software development process.

As designers, they shall leverage their functional and technical expertise to ideate and design experiences that are both practical and user-friendly.

Values (Our Culture)

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’Ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Click here to find out more about Living an Inspired Life @ MTN
• Click here to learn more about MTN Software Solutions
• Click here to find out more about MTN’s uniquely crafted Inspired Rewards
• The Manager – UI/UX Designer will be accountable to achieve the following objectives:
• Establish and promote design frameworks and guidelines to ensure consistency and high quality across products and platforms along with the Group Strategy & Design Senior Manager
• Lead the design and development of user interfaces and user experiences for software products and applications, ensuring they meet high standards of usability and aesthetics 
• Articulate design concepts and decisions to stakeholders, including executives, product managers, and developers and use storytelling and data to support the design choices
• Lead in-depth user research efforts, such as ethnographic studies, usability testing, and competitive analysis to gather insights on user behaviour and needs
• Build interactive prototypes to test and validate design ideas by leveraging various design tools such as Figma, Adobe XD, or InVision
• Develop, implement, and maintain design systems and component libraries to ensure consistency and efficiency in design practices
• Organize and lead workshops and design sprints with stakeholders to align on project goals and generate ideas
• Define persona maps to reflect user segments and develop user journey maps that illustrate how users interact with products across different touchpoints
• Conduct thorough design reviews to ensure adherence to design standards, usability, and aesthetic quality and oversee the quality assurance process to verify the accuracy the design concepts implemented
• Utilize project management tools such as Jira, Asana, Trello etc. to enable smooth tracking of tasks and to assign responsibilities among the squad 
• Provide regular updates and reports on design progress, challenges, and achievements to stakeholders and highlight the key findings, design decisions, and impact on project goals
• Encourage learning, knowledge sharing, and the adoption of new technologies and methodologies to enhance processes and drive innovation
• Foster collaboration between development, operations, and other teams involved in the UI/UX design process
• Assess feedback from team members, and track improvements in team performance and skills development

Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or related field
• Relevant industry certifications e.g., Certified UX Designer, Human-Computer Interaction Certification
• Post graduate degree in related field (preferred)\

Experience:

• 7+ years of relevant working experience 
• Minimum of 5-6 years of experience in UI/UX design, with a proven track record of delivering successful design projects 
• Expertise in design initiatives and collaborating closely with product and development teams 
• Experience in creating and implementing user-centric design solutions in a professional environment
• Experience of working in a dynamic, fast-paced environment 

Skills :

• Proficiency in user experience (UX) and user interface (UI) design 
• Proficient in using design software (e.g.: Figma and other tools)
• Strong knowledge of design principles, design methodologies, and tools 
• Strong understanding of front-end development technologies e.g., HTML, CSS, JavaScript and their impact on design implementation

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!