Programme Manager - Central Store Operations

Job Purpose

Accountable for the delivery of large projects or other major initiatives to support the achievement of the Store Transformation plan or other Central Store Operations priorities. Lead a small delivery team of other project managers and works with key stakeholders across the business to ensure that solutions are implemented effectively in store. Delivers in line with the agreed delivery methodology and standards within CSO to achieve desired programme outcomes, on time, budget and to the agreed scope and quality. 

Key Accountabilities & Responsibilities

Accountable for the delivery of large projects or other major initiatives to support the achievement of the Store Transformation plan or other Central Store Operations priorities 

Lead a delivery team of project managers and works with key stakeholders across the business to ensure that solutions are implemented effectively in store 

Delivers in line with the agreed delivery methodology and standards (e.g. stage gates, change control, planning, reporting) within CSO to achieve desired programme outcomes, on time, budget and to the agreed scope and quality 

Works to continuously improve and develop their own skills and capabilities and that of the wider team 

Contributes to the identification and analysis of potential future initiatives as input into the Store Transformation pipeline 

Works closely with stakeholders across CSO & Stores to ensure we are effectively managing the change impact this has on colleagues and stores 

Works closely with colleagues in the Store Experience team to develop solutions for the major pain points in stores 

• Be a role model and ambassador for our M&S behaviours  
• Have the ability to write and present business cases for investment  
• Scope out projects from concept to end to end delivery  

Key Experience

Previous experience of successful delivery of large projects and change 

Able to manage projects in an interconnected way to deliver a larger, more strategic outcome 

Problem solving – analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things 

People & Leadership skills – communications, leadership and talent development skills. 

Experience in managing and influencing key stakeholders across a business 

Everyone’S Welcome:

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. 

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. 

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. 

Are you ready for it? Take Your Marks and apply today.