HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw
In this role in HR area, you will deliver high quality, customer-tailored service to employees always looking out for improvements. You will be a good team player capable of solving and consulting on complex queries within hire to retire HR processes.

Responsibilities
•    Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based), 
•    Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions, 
•    Manage tasks in HR systems (Workday, Service Now), 
•    Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies), 
•    Establish and/or update process documentation (SOP, templates), 
•    Maintain good relationships with Stakeholders, 
•    Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team, 
•    Recognize root causes for issues, suggests solutions and preventive actions, 
•    Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up) 
•    Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups), 
•    Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent, 
•    Participate in projects delegated by management team with limited or no supervision, 
•    Work in line with defined Service Level Agreements and accurately use HR systems, 
•    Complete mandatory trainings and assignments in timely manner, 
•    Fulfill data privacy requirements, 
Qualifications we seek in you!
Minimum Qualifications / Skills
•    Minimum years' experience in HR area 
•    Fluent French (C1 level) and English (min. B2 level)
•    Good/Advanced knowledge of MS Office package, 
•    Ability to work with confidential/sensitive data, 
•    Maintains positive and professional attitude and set example of such behavior for other team members, 
•    Excellent verbal and written communication skills, 
•    Good problem-solving abilities,  
•    Strong logical thinking skills

• Preferred Qualifications/ Skills
• •    other European language on B2+ level
• •    Knowledge of Workday/Service Now
• •    Previous experience working in Shared Services
• Why join Genpact? 
• • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• • Make an impact – Drive change for global enterprises and solve business challenges that matter 
• • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  
Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates