OAG - Child Support | Inventory Specialist (IT Support Specialist III) | 26-0033

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas.  Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

The OAG is seeking an energetic and dynamic professional to support the Child Support Information Technology hardware allocation team. As an Inventory Specialist, you will support the Computer Allocation Center (CAC) in Austin, Texas. This position will have the incredible responsibility for managing, monitoring, deploying, and addressing any physical inventory-related items to the IT team as well as coordinating escalations, logistics, and other support needs for our team members across the state. Looking to start a career in IT, come make your mark in a high-energy, innovative environment. This position requires a high-energy, self-directed individual with familiarity or experience in the inventory field with the willingness to learn and grow professionally.

The OAG Child Support Information Technology Services is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. 

Manages large inventory at the computer allocation center for the OAG. Provides assistance as needed with surplus process and purchase requests and supports the CAC program supervisor with the daily operations of the CAC warehouse. Prepares and manages inventory databases, completes forms to successfully transfers inventory from asset to asset, images equipment as required, and maintains the warehouse space. Will be assigned as the primary inventory liaison for the Information Technology department responsible for conducting and reporting monthly and yearly inventory reports.
Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution. Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.
Manage numerous projects in parallel. Perform to tight schedules and ensure we meet customer commitments for on-time delivery. Assume ownership of inventory counts in storage. Assume ownership of timely receipts of incoming and outgoing assets.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

 

Education: Graduation from high school or equivalent.
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: computer science, hardware management, management information systems, project management, or inventory management.
Knowledge of the practices, principles, and techniques of computer operations.
Knowledge of computer software and hardware.
Knowledge of information systems.
Knowledge of information security policies and procedures.
Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional environment
Ability to work in person at an OAG work location, if needed
Ability to arrange for personal transportation for business-related travel, if needed
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel  up to 5% 
PREFERRED QUALIFICATIONS
Experience with state government systems 
Certification as a Certified Hardware Asset Management Professional (CHAMP) or similar

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.  A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at, https://hr.sao.texas.gov/Compensation/JobDescriptions/0932.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER