Dealer Sentiment & Measurement Analyst - Global Dealer Engagement

Dealer Sentiment & Measurement Analyst - Global Dealer Engagement 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths.

What You'Ll Do...

The Dealer Sentiment & Measurement Analyst is responsible for contributing to data and analytic reporting for Global Dealer Engagement (GDE) and supporting teams for Sentiment and Benchmarking Studies through implementation of static visuals in Excel/PPT and dynamic dashboards in various dashboards and highly interested in creating AI driven closed database search engines for Ford internal use. The ideal candidate must be relentlessly curious and possess a desire to understand and anticipate the data required to analyze trends in data that might point to a risk or opportunity of how we might better manage our relationship with our dealership globally.

GDE is aligned around a mindset that Ford and its dealers will “win together” by accelerating to catch and surpass competitors in automotive sales and service (both traditional and non-traditional).

We are looking to build a diverse team that brings together multiple backgrounds and experiences to create diversity of thought. Success will require a mix of talent that collectively understands the customer (as people), dealers (as partners), service, credit, marketing & sales, product development, etc.

• Help deliver a comprehensive closed database of global dealer sentiment studies powered by GENAI in a format useable by all Ford stakeholders
• Structure SmartSheets for GDE Pillars (Education & Training; Dealer Culture; others) for in-house project management
• Help bring to life measurement initiatives in a visual format understandable at the executive level.
• Assist in coordinating projects and deliverables for the Chief Global Dealer Experience Officer as necessary
• Collaborating with global partners to support the development of transformative dealer experiences
• Building and managing network of external resources to deeply learn and gain access to emerging best-in-class auto and non-auto franchise-models and technologies

You'Ll Have...

• Associate’s degree or equivalent combination of relevant education and experience.
• 5+ years of experience with advanced Excel capabilities (n-gram, macros, coding)
• 5+ years of experience with Qlik Sense & Smartsheets & Power Bi
• 2+ years of technical experience with LLM/AI Tools and prompt engineering

Even better, you may have...

• Experience working on global teams
• Dealer experience is preferred
• Strong interest in advocating for and delivering data to improve dealer sentiment and customer experience
• Comfortable working in whitespace; ability to use variety of frameworks to provide structure creatively
• Experience cultivating information and data from a variety of sources and synthesizing it into a cohesive story
• Detail-oriented with ability to balance competing priorities and problem-solve in real time
• Ability to build strong cross functional relationships and collaborate with peers and partners globally
• Understanding of Ford channel complexities (dealer, contact center, web, app, vehicle)
• Familiar leveraging management consulting structured problem-solving frameworks
• Persuasive in making a case for change leading to action

Key Leadership Behaviors

• Excellence: Understand the customer value proposition and ensure all aspects of the strategy support improvement
• Focus: Create a clear vision for the future of automotive retail at Ford through research and benchmarking, especially through direct engagement with market leaders and dealers
• Collaboration: Intense curiosity to learn and seek to understand by going to where the work is done. Engaging others and bringing them along on the journey to imagine “the art of the possible”

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 
• This position is a salary grade 8.
• For more information on salary and benefits, click here: 
• https://fordcareers.co/GSRSP1
• Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid   #LI-MK1