Chief Front Desk Clerk-Full Time (Horseshoe LV)

We Are Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

Job Summary

Provides excellent customer service to guests when registering or checking out.  Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks.  Completes necessary daily reports in a timely manner.  Assists Front Desk Team Members with questions or problems that may arise. Supports the Hotel Manager.  Provides positive comments to Team Members as well as corrective comments to negative actions.  Maintains a daily break schedule.  Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all company policies, regulatory and state/federal laws.
• Process check-in and check-out transactions for guests.
• Assist guests with questions about the city and property.
• Assist guests with booking dinner, shows, and entertainment. when necessary.
• Assist with guest service recovery.
• Always maintain a positive attitude.
• Is proactively aware of all property guest and team member relevant events.
• Supports Front Desk Agents with improving individual upsell conversion.
• Maintain a professional and courteous attitude towards all guests (internal and external).
•  Anticipate guests’ needs and guest expectations.
• Supervise Front Desk Agents.
• Is schedule-flexible in a 24-hour hotel operation.
• Able to stand for long periods of time.

• Lms Proficiency Preferred.

• Possesses excellent guest service, communication, organization, and prioritization skills.

What You Will Need

• Must be 18 years of age or older   
• High School diploma or equivalent required.  

• College Degree Preferred.

• Minimum one-year customer service experience required, prior supervisory experience preferred.  
• Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 
• 4-year college degree preferred

• Union Referral

Additional Requirements

• Must possess excellent oral and communication skills. 
•  Must be able to get along with co-workers and work as a team.  
• Must present a well-groomed appearance.  
• Must be able to work any day of the week any shift.

Together We Win

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

For over 30 years we’ve set the standard now you can too.  As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement.  This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines.  Horseshoe is the place for the smart and sophisticated to start their career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.