Assistant Hotel Manager (Horseshoe LV)

We Are Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

Job Summary

Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift.
• Attend informational and pre-convention meetings to determine if the group requires special needs.
• Make employee schedule adjustments as needed (due to sick calls, etc.)
• Complete employee performance appraisals (non-union).
• Coach and discipline associates as necessary.
• Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
• Identify strengths, opportunities and threats to achieve the plan, and adjust leverage strengths, take advantage of opportunities, and eliminate or minimize threats.
• Recommend/implements incentive programs in each department that addresses reducing costs or increasing revenues.
• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.
• Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets.
• Coordinate programs, activities, special events and databases with general marketing programs and systems in coordination with VIP reservations.
• Meet the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
• To manage the efficient distribution of show tickets and room allocation.
• To ensure that customer service issues are dealt with in a prompt and cheerful manner.
• To ensure that company standards of dress and department are observed.
• Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

What You Will Need

• Must be 21 years of age or older   
• Experience of 3 to 5 years in the gaming industry, with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business, is required. College degree in Marketing, Business Administration or related field, preferred
•  Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
• Demonstrated ability in maintaining consistent, high quality service levels.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work at a fast pace and in stressful situations.
•  Must have knowledge of computer systems and applications.
•  Must be able to read, write, speak and understand English.
• Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.

Additional Requirements

• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
• Ability to do a large amount of walking and standing.
•  Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as guest and staff communication.
• Must be able to perform physical job duties of line employees in emergency situations.
• Must be able to maneuver in all areas of the casino, food outlets and the retail shops.
• Must be able to manage multiple objectives and tasks simultaneously, and able to continually assess and reset priorities.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed and professional appearance.
• Must be able to work any day of the week and any shift.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

For over 30 years we’ve set the standard now you can too.  As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement.  This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines.  Horseshoe is the place for the smart and sophisticated to start their career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.