Property Management Assistant

This is a remote position.

Schedule:

• Part-time, 20 hours per week
• Monday to Friday 4 hours per day between 9am to 6pm EST

Step into a vital support role with an established real estate and property management company that values operational excellence and tenant satisfaction. This successful business manages multiple buildings and maintains strong relationships with a diverse tenant base, utilizing cutting-edge property management technology to streamline operations. The company is experiencing steady growth and is investing in team expansion to maintain their high standards of service. You’ll be joining a professional organization that prioritizes efficiency, clear communication, and providing exceptional experiences for both property owners and tenants.

Responsibilities

• Serve as primary point of contact for tenant coordination, ensuring exceptional customer service and timely resolution of requests
• Manage comprehensive tenant onboarding processes, including utility setup coordination and welcome communications
• Oversee utility setup and coordination for new building acquisitions, ensuring seamless transitions into the portfolio
• Craft and send professional email communications to tenants for various property-related matters and announcements
• Obtain competitive pricing quotes from qualified subcontractors for essential services including snow removal and maintenance contracts
• Prepare and distribute important notices to tenants in compliance with regulations and company policies
• Navigate and utilize Buildium property management software to maintain accurate records and streamline operations
• Handle diverse administrative tasks that support overall property management operations and tenant relations
• Support building onboarding processes to ensure smooth integration of new properties into the management portfolio

Requirements

Requirements

• Background in property management, real estate administration, or related customer service field preferred
• Strong interpersonal and communication skills for professional tenant interactions and relationship building
• Experience with property management software systems, with Buildium knowledge being a significant advantage
• Proven ability to coordinate effectively with multiple contractors, vendors, and service providers
• Exceptional attention to detail and organizational skills for managing complex administrative processes
• Professional written communication abilities for tenant correspondence and official notices
• Experience in tenant relations or customer service roles, with understanding of residential property needs
• Ability to maintain fixed schedule within standard business hours for consistent tenant support
• Flexibility to take on additional hours during busy seasons such as lease renewals or property acquisitions
• Commitment to maintaining confidentiality and professionalism in all tenant and business interactions