Instructional Support Associate

Required Qualifications (as evidenced by an attached resume):
Bachelor’s Degree (foreign equivalent or higher). Demonstrated ability to use Microsoft Office applications such as Word and Excel. Demonstrated ability to use Google applications such as Docs, Sheets, Calendar. Strong customer service experience in a related customer-focused field (hospitality, education support).

Preferred Qualifications: 
Experience in a library (academic or public). Experience with integrated library system or library services platform (like Sierra or Alma).

Brief Description of Duties:
This position oversees and participates in the oversight of operations, stacks maintenance and delivery operations for the Southampton campus library as well as other libraries, to be assigned as needed for University Libraries operations. Will assist in managing daily operations, including but not limited to supervising student employees, providing circulation services, resolving patron and security problems. Incumbent is expected to communicate in a timely manner with team members and serve as the liaison to emergency services and Facilities as needed. Requires advanced knowledge of library services platform software, ability to learn new software applications and learn new technology, access services policies and procedures and high quality customer service skills. 

Duties:

• Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers.  Knowledge of Access Services policies.  Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.
• Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance. 
• Assist with processing resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
• Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. . Facilitate the response to library maintenance issues and referral to proper personnel.
• Participates in and facilitates stacks maintenance and delivery operations for Access User Services.  Under the direction of the Head of Access Services, coordinates and participates in the daily operations in support of stacks maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area.                
• Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations.
• Other duties or projects as assigned as appropriate to rank and department mission

Special Notes:
This is a part-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

For this position, we are unable to sponsor candidates for work visas.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

Evening and weekend work will be required at times.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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