Head of Talent & EX CAO Strategic Program Management Office

The Chief Administration Office (CAO) for Talent & EX is seeking a highly experienced and dynamic Executive Director to lead the Project Management Office. This pivotal role is responsible for driving the organization’s highest-priority initiatives, ensuring all workstreams are executed efficiently and in alignment with the organization’s vision for future-ready talent and employee experience.

As the Head of Talent & EX CAO Strategic Program Management Office, you will bring structured program management, strong stakeholder influence, and a change leadership mindset to deliver results across complex, multi-year programs. Ideally, you will be a disciplined executor and trusted advisor, comfortable shaping executive-level conversation, translating strategy into actionable roadmaps and ensuring timely delivery. 

 

Job Responsibilities

• Partner with executive sponsors to set objectives and success measures while establishing a robust framework for prioritizing initiatives and resource allocation to optimize impact
• Connect project activities to the company’s long-term business strategy, anticipating cross-functional impacts
• Own end-to-end project roadmaps and delivery for large scale transformation efforts
• Drive milestone tracking, dependencies management, risk mitigation, and issue escalation across the portfolio
• Directly manage, or provide oversight for, high-risk/high-visibility programs. Identify and mitigate program risks, issues, and dependencies across the division and with partners
• Implement and enforce standardized project management methodologies, tools, and controls to ensure consistent, high-quality delivery and be able to translate complex program updates into clear, concise, decision-ready executive materials
• Serve as the central point of contact between project and product teams and the executive leadership group, facilitating both alignment and active discussion
• Build strong, effective relationships with senior stakeholders across functions (e.g., Technology, Risk, Finance, HR, Operations)
• Define, track, and report KPIs for project success (e.g., employee NPS, productivity, time-to-hire, capability build)
• Monitor and ensure realization of projected benefits from project investments
• Co-define KPIs with product and executive leaders, using effective tracking methods for performance with both lagging and leading indicators
• Build, mentor, and lead a high-performing team of project management professionals while fostering a collaborative, inclusive, and results-driven culture within the PMO
• Manage resource planning, talent development, and performance management for the team

Required Qualifications, Capabilities, and Skills

• Project & Portfolio Management Expertise: Mastery of PMO best practices, portfolio governance, and program risk management. Experience running multiple interdependent workstreams, and cross-border teams. 
• Execution Leadership: 10+ years of experience managing multi-year, enterprise-wide projects in complex organizations. Deep understanding of HR transformation, talent management, or large-scale workforce initiatives.
• Influence & Communication: Executive presence with exceptional influencing skills; able to advise senior leaders. Outstanding ability to synthesize complexity into actionable insights for decision-making. 
• Technical & Tools Competence: Proficient in portfolio and project management tools (e.g., JIRA, Monday, Lucid). Familiarity with agile and product-based delivery approaches in HR or enterprise functions. Applies the right level of rigor for each initiative—not over-engineering processes.
• Team Leadership & Development: Experience building, mentoring, and leading high-performing teams of project management professionals. Fosters a collaborative, inclusive, and results-driven culture within the PMO.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans