Players Club Host (Part-time) - GBH

Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host!

Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answer all patrons’ inquiries in a professional and friendly manner.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values: 

• Excellent internal and external customer service skills are required to be displayed at all times
• Provide and promote superior customer service
• Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
• Obtain customer’s personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
• Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
• Issue transaction vouchers for bonus points redemptions as per the KCMS database
• Provide customers with information on the Great Blue Heron Casino facilities and amenities
• Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers
• Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
• Take photos of Jackpot winners and complete the Photo Release Form
• Ensure information displays and brochures are on the counter within customer’s view
• Assist with promotions, giveaways and special events as required
• Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
• Provide sales of merchandise and various other types of products
• Assist with moving, lifting and accurately verifying inventory level
• Perform other duties as assigned by the Operations Supervisor.

Successful applicants will demonstrate the following qualifications: 

• Completion of High School Diploma
• Must be proficient in Microsoft Excel, Word and KCMS operating system
• Minimum 2 years of customer service experience
• Minimum 1 year of cash handling experience
• Experience with Scratch tickets and Nevada sales
• Experience with public speaking and managing inventory levels preferred
• Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
• Ability to type a minimum of 35 words per minute
• Ability to lift up to 50 lbs occasionally and stand for a full shift
• Must be outgoing, well-mannered, friendly and display professional image at all times
• Ability to work independently under pressure in a fast paced work environment
• Ability to prioritize and possess excellent time management and organizational skills
• Able to maintain a positive working relationship with fellow employees and management as part of a team
• Effective oral and written communication skills in English
• Ability to follow and comply with company and departmental policies and procedures
• Excellent customer service skills to maintain good rapport with customers and employees
• Ability to perform tasks and duties effectively and safely within prescribed time limits
• The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?