Senior Manager – IT

This position at airport is responsible for leading digital & IT initiatives to drive innovation and enhance operational efficiency. Key responsibilities include:

• Planning: Developing and implementing a digital & IT execution roadmap aligned with the central airport's vision and goals.
• Stakeholder Collaboration: Working with various stakeholders to ensure seamless integration and execution of digital & IT initiatives.
• Technology Implementation: Leading the adoption of technologies like Aviio, APOC, IoT, AI, and other emerging technology and analytics to optimize operations.
• Digital Delivery Assurance: Ensuring digital projects are delivered on time, within budget, and meet quality standards.
• IT service delivery: Lead the end-to-end delivery of IT Services to ensure lights on round the clock and the seamless & on-time execution the various IT transformative initiatives at Airport. Oversees a diverse range of tasks, from managing day-to-day operations to ensuring resources are allocated effectively to meet technological needs. This includes evaluating and recommending new hardware and software, negotiating with vendors, and optimizing costs.
• IT infrastructure- Design, schedule, resources, and budget planning for IT infrastructure (passive network, fiber backbone, data center, telecom closets, WI FI, DAS/ IBS, virtualization, and cloud network etc.) for Airport Terminal Building, ancillary buildings, airfield, landside, roadways, cargo etc.
• ICT program- Responsible for IT infrastructure and special airport operations systems strategic planning, requirement assessment, design and governance for brownfield / greenfield airport projects comprising modification, expansion and development of Terminal Buildings, Airfield, Associated Buildings and Landside Development. The role encompasses understanding of project goals, design, budget & schedule planning, and documentation review for IT systems. The responsibilities include multiple stakeholders’ management, coordination with interfacing system teams at central and multiple airport locations and support project implementation and commissioning teams to ensure timely delivery of projects on time and meet quality standards.
• Customer Experience Enhancement: Improving passenger experience through various digital solutions. 
• Data-Driven Decision Making: Using data analytics to inform decision-making and identify opportunities for improvement.
• Cybersecurity and Compliance: Ensuring compliance with industry standards and implementing robust cybersecurity measures.

By embracing digital & IT transformation, the airport can achieve greater efficiency, enhance passenger satisfaction, and stay competitive in the aviation industry.

Key Accountabilities

• Conduct cost – benefit analysis between in house and outsourcing. Set capital and operational budgets for the technology and information systems platform and ensure adherence to budgets. Capital budgets for emerging technology for upgrades. Yearly Operational Budgets for ongoing IT support.
• Ensuring smooth internal usage of IT systems to ensure quick and accurate information for effective business decision making. Ensuring external customers (airlines, passengers, retailers etc.) are supported by appropriate technology infrastructure and information.
• Proactively scan the environment, identify technology trends, analyze compatibility with existing systems and plan for sourcing and implementation of these technologies Institute plans and implement measures relating to information security, firewall, and business continuity planning and disaster recovery across the airport ensure systemic backups and migration plans and create awareness across the airport about systems in place. Assess training requirements, develop plans, develop training modules, facilitate training programs to stakeholders on usage, features, disaster management, recovery plans to leverage technology for business objectives
• Ensure high standards are maintained by people by tracking, monitoring, reviewing, and guiding their performance. Put in place a system to motivate people and facilitate their developmental process to lead and manage a capable and motivated team. Setting up a communitywide data network so that services (voice data & video) can be provided to the airport community. Build revenue models for IT services that are in line with the stated ROI objectives for technology initiatives.
• Lead the planning for key intermediate project delivery milestones and proactively track work progress, manage design and implementation contractors for timely delivery of projects
• Proactively monitor project progress, expediting, risk mitigation and management of projects from design and implementation through commissioning stages. Responsible for change management, problem management, incident management related to IT projects.
• Plan and oversee QA/QC, pre commissioning, commissioning, performance, and integration tests. Plan for Hand Over and Take Over (HOTO) process and successful transition of IT Infra from project to operations.
• Lead implementation of HSE plan, disaster recovery and business continuity initiatives. Establish and manage relations with external partners and vendors including installation and repair of services. Coordination with multiple stakeholders at Airports – Project and Adani HO for standardization of systems and work processes. Excellent interpersonal skills and the ability to work effectively with people in large complex projects.
• Continuous Improvement- Identify and implement opportunities for service improvement and adopt and implement industry’s best practices and standards. Stay updated with the latest trends and technologies in IT service management.
• Compliance and Security-Ensure IT services comply with relevant laws, regulations, and organizational policies. Maintain the security measures to protect IT systems and data as per security guidelines and identify and mitigate risks associated with IT services and changes.
• Ensure seamless network integration, take charge of network infrastructure, ensuring that all components work harmoniously to meet the diverse demands of the business. Take the initiative to explore all the different things that technologies can do while keeping up with new features and what competitors are using. This helps them make the most of the network's performance.
• Understanding the significance of safeguarding critical data, and in devising comprehensive disaster planning strategies. Prepare and execute plans that mitigate potential risks, ensuring business continuity in the face of unforeseen events. Additionally, they establish and maintain reliable data backup systems, guaranteeing the integrity and availability of vital information.
• Brownfield/Greenfield Projects- Oversee the planning, execution, and completion of IT infrastructure projects, whether starting from scratch (greenfield) or upgrading existing systems (brownfield). This role demands a blend of planning, technical expertise, and strong project management skills to ensure seamless integration and deployment of IT systems in line with business objectives. Provide technical guidance on the design, implementation, and integration of IT infrastructure, systems, and applications. Conduct post-implementation reviews to assess the success of projects and identify areas for improvement
• Lead the end-to-end lifecycle of IT Projects, including scoping, planning, execution, monitoring, and closure. Manage project budgets, timelines, and resources to ensure successful delivery within defined parameters. Coordinate with cross-functional teams, including developers, engineers, architects, and external vendors. Ensure adherence to project management methodologies suitable for each project.

Educational Qualifications:

(degree, training, or certification required)   Master’s Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE.

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Essential: 15+ years of work experience in IT preferably in airports or a related domain.

Additional Knowledge Required:

• Technology: Generating or adapting equipment and technology to serve user needs.
• Security: Knowledge of relevant policies, procedures, and strategies to promote effective information security operations for the protection of data and computer equipment.
• Troubleshooting: Determining causes of operating errors and deciding what to do about it.

Interface with Key Customer 

Key Internal Customer

• Projects & Engineering
• AOCC
• Operations

Key External Customer

• Customs, Immigration, BCAS, CISF, DGCA
• ATC
• Airlines
• Regulatory