Senior Specialist, Sales Processing - Alternate Site

Position Summary

The primary function of this role is to oversee and administer timely and accurate processing of chargebacks for all of ICU Medicals Alternate Site Trading Partners. This includes working directly with team members and counterparts at the Trading Partner to expeditiously resolve all related customer contract pricing issues with indirect sales. Provide analytical support and timely resolution of all disputes assigned. Track completeness and accuracy of Alternate Site chargebacks and Tracings on monthly basis to meet both contractual and management reporting requirements. 

Essential Duties & Responsibilities

• Investigate error and fatal lines on chargeback claims to determine root cause for failure (original and resubmits).  Interface with Membership Team, Contracting Analysts and Data Governance Team for issue resolution
• Provide technical guidance and mentoring to coworkers/team members who are assigned Alternate Site Trading Partners
• Track compliance with required turnaround time for original and resubmitted chargeback sales on all Alternate Site Trading Partners. Also track status and completion for non-chargeback tracings-only sales reporting
• Communicate with assigned Trading Partners to manage accuracy of data
• Conduct, at a minimum, monthly calls with all Major Alternate Site Trading Partners
• Interact with multiple levels of management, including Commercial Contract Analysts and Managers, GPO Analysts and Managers and Directors if need be to resolve contract pricing or membership issues
• Create and maintain auto fix rules
• Request customer number creation/maintenance
• Provide backup for Section Manager Responsibilities as needed
• Assist A/R with the reconciliation of chargeback transactions processed through Model N and A/R transactions related to chargebacks.
• Assist with “special projects” related to Sales Processing
• Assists with the training of a Level I Specialist, Sales Processing
• Complete test scripts for Model N upgrade testing
• Work with internal and external auditors to respond to selections and answer all questions raised 
• Backup for daily reports reporting (first pass rate, aging, etc.)

Knowledge & Skills

• Individual should have a general understanding and previous experience of end-to-end commercial contracting operations
• Individual should possess the ability to plan, organize and manage a variable workload and meet deadlines with accurate results 
• Demonstrated ability with strong interpersonal skills to lead/guide others toward desired results
• Detail oriented
• Intermediate level knowledge of Microsoft Office (Excel) is required. Ability to manipulate data using VLOOKUP and Pivot Tables, etc.
• Strong verbal and written communication skills

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age
• High School diploma; Bachelor’s degree from an accredited college or university is preferred 
• 2-4 years of related business experience required

Work Environment

• This is largely a sedentary role
• This job operates in a professional office environment or at a home office and routinely uses standard office equipment.
• Typically requires travel less than 5% of the time

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

Icu Medical Eeo Statement:

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. 

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.

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