Business Support Leader

The Team Leader will be responsible for coordinating and overseeing daily operations related to after-sales support, recertification processes, and system alignment. This role ensures smooth distribution of tasks, supports team development through training, and guarantees efficient project release for new sales opportunities.

• Task & Communication Management

• Recertification Control

• Training & System Alignment
• Project Release for New Sales
• Distribute daily activities and monitor workload across the team.
• Manage and oversee after-sales emails, ensuring timely and effective responses.
• Track and control the demands of recertification processes.
• Ensure deadlines are met and documentation is properly managed.
• Conduct training sessions to strengthen team knowledge on systems and processes.
• Align workflows with company policies and continuously improve operational efficiency.
• Validate and authorize the release of projects related to new sales.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
 

• Previous experience in coordination, team leadership, or similar role.
• Strong organizational and communication skills.
• Knowledge of after-sales processes and recertification requirements.
• Intermediate level of English and desirable Spanish language.
• Ability to conduct training and foster team alignment.