Manager, Owner & Partner Relations EMEA

Position Summary

The Manager, Owner & Partner Relations is a key member of the EMEA Owner & Partner Relations team, responsible for supporting the operational and commercial excellence of Marriott’s portfolio across the region. The role works in close collaboration with the broader organization and cross-functional teams to ensure owners & Partners operate in alignment with Marriott’s brand standards and strategic objectives.

Scope

• Location requirements: Fetter Lane, London
• Language Requirements: High proficiency (speaking, reading and writing) in English is required. 
• Secondary Language: A minimum of one additional language required 
• Travel Requirements:  There is a 10%-25% business travel required
• Background: Experience from hospitality chain environment preferred 

Key Responsibilities

Owner & Partner Engagement

• Serve as a liaison between Marriott and Owners & Partners, fostering strong relationships and ensuring alignment on business goals.
• Support the onboarding and integration of new franchise properties.
• Assist in resolving operational challenges and escalating issues as needed.

Operational & Commercial Support

• Collaborate with internal stakeholders to ensure brand compliance and service delivery across all operational areas.
• Provide support across commercial functions including digital, marketing, public relations, sales, revenue management, and finance.

Business Support

• Coordinate owner-facing workshops and maintain shared resources such as calendars, inboxes, and contact databases.
• Support administrative tasks including development meeting preparation, inventory adjustments, and operational approvals.
• Assist with onboarding new team members and contribute to owner event planning and logistics.

Business Analysis

• Prepare monthly performance decks and dashboards for EMEA and regional reviews.
• Track franchise agreement expiries, performance tests, and compliance initiatives.
• Train team members on accessing and interpreting relevant data.
• Monitor accountability metrics and proactively flag performance risks.

Candidate Profile

Successful candidates should possess knowledge and experience as follows:

• Bachelor’s degree in hospitality, Business Administration, or a related field; advanced degree preferred.
• Experience in hotel operations, franchise management, or owner relations within the hospitality industry.
• Strong understanding of commercial functions and their impact on hotel performance.
• Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
• Strong analytical skills and attention to detail.
• Ability to work effectively in a matrixed, multicultural environment across multiple markets.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.