Business Program Manager for Value Acceleration Services

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. 

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. One of the key mechanisms in which Microsoft activates the incredible talent of its technical teams for customer success is through Microsoft Unified. Unified enables a proactive approach with customers that results in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.  

Unified includes four primary product service lines: Enterprise, Partner, Value Acceleration Services (VAS), and Mission Critical Services. This role sits within the Value Acceleration Services Line Team, where you will lead strategic alignment and execution of the VAS Portfolio.  

As the Business Program Manager for Value Acceleration Services (VAS), you will lead the execution of strategic initiatives across the VAS Portfolio by partnering with Sales Strategy, Delivery, and Enablement teams. Your focus will be on adoption programs, enabling field readiness, and translating business plans into measurable impact. You’ll shape and activate landing strategies, deliver performance insights through data analysis, and integrate sales feedback to continuously improve execution. This role is execution-heavy, requiring strong cross-functional collaboration and a bias for action to scale VAS effectively across solution areas and customer segments. 

This role has an expectation to be 3 days / week in-office.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• To stay competitive, you will perform program landscape analysis and examine business trends, while contributing to programs impacting the broader unit. You’ll also identify opportunities to develop and improve programs, and lead program strategy definition and project plan creation.  
• You will lead others who work with cross-functional stakeholders to design highly complex programs from initiation to delivery. You’ll also lead the definition and tracking of success criteria and performance metrics.  
• You will share best practices to define and execute on a landing and communication plan, leading the rhythm of business during execution. You’ll also share your expertise to promote the program and gain buy-in from stakeholders, partners, and customers.  
• As you lead a portfolio of projects, you’ll communicate the program status and risk to stakeholders, and hold them accountable to following the schedule. You’ll also lead cross-team collaboration to ensure program processes are executed efficiently.  
• You will provide insights to cost-benefit analyses and the evaluation of success metrics, while leading the synthesis of data analytics to derive insights and identify risks and opportunities. You’ll also lead and influence change management processes in the organization.  

Other

• Embody our culture and values. 

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years experience in program management, process management, product management
• OR equivalent experience.  
• 5+ years experience managing cross-functional and/or cross-team projects. 

Additional Or Preferred Qualifications:

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
• OR equivalent experience. 
• Proven ability to lead complex programs, manage multiple priorities, and drive change in global, cross-functional environments. 
• Data analysis and problem-solving abilities. Proficient in Excel, Power BI, or SQL to track metrics and identify root causes. Continuous improvement mindset essential. 
• Collaboration & Leadership: Effective in matrixed organizations. Able to lead cross-functional workstreams and build strong relationships without direct authority. 
• Excellent written and verbal communication. Skilled at tailoring messages for a wide range of audiences and influencing stakeholders across levels. 
• Global program experience. 

 Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay 

Microsoft will accept applications for the role until October 3, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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