ServiceNow Platform Leader

We are looking for a talented IT Manager to join our team specializing in Systems/Information Technology in the US. 

In this role, you will make an impact in the following ways:

• Drive Financial StewardshipLead AOP, budgeting, and forecasting to ensure responsible financial management and alignment with strategic goals.
• Develop and Empower TalentOversee performance management, career development, and team structure to build a high-performing, globally integrated team.
• Foster Team CohesionBuild a strong, collaborative culture through effective team building, recruitment, and global team leadership.
• Deliver Insightful ReportingCompile and present performance metrics and deliverable statuses to senior leadership, enabling informed decision-making.
• Ensure Operational ExcellenceChampion adherence to IT policies, security standards, and Six Sigma practices to maintain compliance and drive quality.
• Lead Strategic ProgramsGovern and guide the execution of key IT programs and projects, ensuring alignment with business priorities and successful delivery.
• Strengthen Business PartnershipsEngage with internal customers and apply Business Relationship Management practices to deliver IT solutions that create business value.
• Promote IT Controls and ComplianceEnsure your team meets all IT controls and compliance requirements, safeguarding systems and data integrity.

To be successful in this role you will need the following:

• Financial acumen to interpret key financial indicators and make sound, strategic business decisions.
• Team-building skills to create high-performing, diverse teams aligned around shared goals.
• Effective communication to deliver clear, audience-specific messages across multiple channels.
• Strong decision-making to act quickly and wisely, keeping initiatives and teams moving forward.
• Self-awareness to reflect on feedback and continuously grow in leadership and effectiveness.
• Talent development to coach, mentor, and align individual growth with organizational success.
• Operational leadership to direct work, remove barriers, and drive consistent results.
• Process optimization mindset to improve efficiency and effectiveness through continuous improvement.
• Strategic planning to align resources and priorities with business objectives.
• Tech-savviness to adopt and leverage digital tools that enhance business outcomes.
• Supplier relationship management to drive value, mitigate risk, and ensure service excellence.
• Release planning expertise to manage capability rollouts aligned with roadmaps and resources.
• Resource management skills to plan and allocate headcount and expenses effectively.
• Cultural competence to value differences and lead inclusively across diverse teams and perspectives. 

Education, Licenses, Certifications:

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. 
• This position may require licensing for compliance with export controls or sanctions regulations.  

Experience:

• Significant level of relevant work experience, including supervisory experience, required. 
• Broad business knowledge required.

Additional Information:

Key Responsibilities:

• ServiceNow Platform Leadership
• Own the end-to-end architecture, design, and performance of the ServiceNow platform.
• Lead platform governance, including development standards, naming conventions, and release management.
• Manage platform upgrades, patching, and instance strategy.
• Oversee the development and deployment of new modules, applications, and integrations.
• CMDB Ownership
• Lead the design, implementation, and ongoing management of the CMDB.
• Define and enforce CMDB governance, including data ownership, reconciliation rules, and compliance.
• Ensure CMDB supports ITSM, ITOM, and business service mapping.
• Drive CMDB health initiatives, including completeness, correctness, and compliance metrics.

Technical Oversight – 33%:

• Provide technical leadership in scripting (JavaScript, Glide), integrations (REST/SOAP), and automation (Flow Designer, IntegrationHub).
• Guide the use of Discovery, Service Mapping, and third-party integrations (e.g., SCCM, Tanium).
• Ensure platform security through role-based access control and data policies.
• Support CI/CD practices and automated testing using ATF and DevOps tools.

Team & People Management – 33%:

• Manage and mentor a team of ServiceNow developers, architects, and analysts.
• Foster a high-performance culture through coaching, feedback, and career development.
• Align team capacity with strategic priorities and ensure delivery excellence.

Functional & Strategic Leadership – 33%:

• Define and maintain the ServiceNow roadmap aligned with enterprise goals.
• Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.
• Lead platform governance boards and architecture councils.
• Drive user adoption, training, and change management initiatives.
• Reporting & Analytics
• Define and monitor KPIs for platform performance, CMDB health, and process efficiency.
• Leverage Performance Analytics and Reporting to deliver actionable insights.

Qualifications Required:

• 8+ years of experience with ServiceNow, including platform administration and architecture.
• 3+ years in a leadership or managerial role overseeing enterprise platforms.
• Proven experience with CMDB design, implementation, and governance.
• Strong knowledge of ITSM, ITOM, and related ServiceNow modules.
• Expertise in scripting, integrations, and platform automation.
• Experience with platform governance, security, and compliance.

Preferred:

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
• Experience with Agile methodologies and DevOps practices.
• Familiarity with enterprise architecture frameworks (e.g., TOGAF).

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.