HCVR Game Technician 1 (Full Time; Varied Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

• POSITION TITLE: Game Technician I
• DEPARTMENT: Games Performance
• GRADE/FLSA STATUS: H11—Non-Exempt
• BADGE TYPE/COLOR: Key--Blue
• REPORTS TO: Supervisor, Games Performance, DR Game Performance Supervisor
• SUPERVISES: N/A

Job Summary:

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.   

Job Essential Duties And Responsibilities:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Conduct preventative maintenance on gaming devices
• Maintain a sense of urgency in responding to calls over the radio
• Take initiative to provide internal and external service to guest, coworkers and supervisors
• Conduct manufacturers I/O tests
• Observe repairs conducted by higher Level Game Technicians
• Invoke service recovery 
• Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls
• Translate and explain game recall, pay tables and logs   
• Isolate and diagnose repairs on gaming devices, sub-component, and related equipment
• Install, convert and move gaming devices
• Posses the ability to work in a individual, or team environment 
• Maintain technical brand certification (yearly)
• Demonstrate high levels of required service skills on a consistent basis
• Delight our guests with outstanding service
• Adhere to regulatory internal controls, departmental, and company policies/procedures in an ethical manner 

Minimum Qualifications:

• High school diploma or GED required
• One-year electronics Training, Certification, Technical School or experience preferred
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred
• Must demonstrate the following essential knowledge and skills:
• Basic electronics knowledge
• Use of hand tools
• Willingness to learn
• Excellent attendance record in previous positions
• Attention to detail
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Neat, professional appearance with excellent personal hygiene
• Follow written and oral communications
• Utilize computer skill such as EM320 and Citrix
• Use multi-meter (AC/DC and continuity test)
• *Use of manufacturers test equipment

*Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

Physical, Mental, And Environmental Demands:

• Must be able to operate in mentally and physically stressful situations
• Must be able to lift 300 pounds using a dolly
• Must be able to lift 100 pounds with team lifting
• Must be able to lift 50 pounds manually
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.     3.20.23

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.