Host or Hostess PM PT

Description

StepStone Hospitality is GROWING and looking to add Restaurant Host/Hostesses to our dynamic Le Meridien Sheraton Charlotte Hotel Team!

What will you be doing as a Restaurant Host/Hostess?

• Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials.
• Seat guests in appropriate sections and fairly to all servers.
• Answer the telephone after no more than three rings, including room service, and assign orders to servers.
• Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times.
• Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift.
• Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards.
• Notify a manager immediately of any guest complaints.
• Call back-room service guests to check service, up sell, and arrange tray pickup.
• Use proper etiquette guidelines for seating guests.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Requirements

• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have excellent mathematical and computer skills.
• High school education preferred. Relevant training and experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training and first aid training preferred.