Retail Operations Admin Assistant

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

The Retail Operations Admin Assistant plays a vital support role in the day-to-day coordination and communication of key retail activities. Reporting to the Retail Operations Manager, this position ensures that store teams are kept informed, prepared, and equipped to deliver operational excellence. This role supports the whole Retail Operations team, giving exposure to multiple aspects of retail operations.

Main Responsibilities

Store Communications & Promotions

• Assist with planning and publishing store communications across various channels.
• Add and maintain upcoming promotions in the NGAGE calendar, ensuring a minimum four-week rolling view is available to stores.
• Draft and publish Gift with Purchase (GWP) communications, ensuring store teams have all relevant information for execution.
• Support the coordination and documentation of retail store visits and related content for newsletters.
• Assist in the creation and publishing of tasks and surveys on NGAGE to support store operations

Merchandising Comms & Planograms

• Update the NGAGE platform with key new product launch dates and related information.
• Ensure planograms are current and distributed ahead of launch dates.
• Manage the upload and maintenance of brand planograms on NGAGE.
• Process weekly merchandising surveys and share insights with relevant category teams.

Operational Administration

• Upload and manage scheduling for Appointedd appointments
• Support with scheduling brand staff in in store, for example National Artist programme and Brand Experts

Core Documentation & Resources

• Maintain up-to-date versions of core documents such as store contact lists and the store bible.
• Support general store ordering processes and the dispatch of essential supplies.

New Store Support

Provide administrative and logistical support for new store openings, including:

• Printing of store documents
• Ordering and dispatching new store supplies
• Supporting the Retail Operations Coordinator with additional setup needs

Ad Hoc & Cross-Team Support

• Participate in ad hoc tasks such as goody bag packing and other internal initiatives.
• Support with supplies send out to existing stores

Skills & Experience Required

• Strong administrative and organisational skills with excellent attention to detail.
• Confident communicator, both written and verbal.
• Competent with Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to develop these skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A collaborative and flexible approach to team support
• Proactive, reliable, and eager to support the wider team.
• Interest in retail operations, communications, and team engagement.

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.