Learning & Development Specialist - Hybrid in Frisco, TX

Responsible for providing standardized new hire, technical, process, and soft-skills training delivery via instructor-led facilitation of virtual remote or classroom training. Works in partnership with leaders to address developmental needs. Meets key performance indicators while maintaining service level agreements and makes appropriate recommendations.

• Provide all supported business units and emerging clients with standardized new hire, refresher, new process, and systems training.
• Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed.
• Create and record reports, and other documentation of training activities.
• Represent the Learning & Development team in meetings with business partners, leadership, and project teams.
• Function as a performance consultant, collaborating with Process and Operations to perform needs assessment and recommend training solutions.
• Other training related duties as assigned.
• Ability to travel in market. Selected candidate will be required to pass a Motor Vehicle Records check.
• Strong customer service and personal, verbal, and written communication skills
• Demonstrates effective collaboration skills with internal and external customers.
• Understanding of healthcare and/or revenue cycle services 
• Ability to conduct training needs analysis.
• Skilled facilitator that consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge.
• Mature classroom management skills; able to effectively control classroom/virtual classroom to foster a safe learning environment.
• Highly effective oral and written communications skills, with ability to develop collaborative relationships with stakeholders in order to achieve results.
• Ability to work with minimal supervision, self-starter and demonstrate initiative.
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors.
• Ability to work under pressure, organize and prioritize responsibilities.
• Strong MS Office and Teams (or other video conferencing skills) preferred.
• High school diploma/GED is required.
• Bachelor’s degree preferred.
• 2 - 3 years’ experience in training or leadership position in lieu of Bachelor’s degree.
• Revenue cycle management experience preferred.
• ATD Certification preferred.
• Patient Services (scheduling , pre-registration, and registration roles/activities) is preferred.
• Epic (Hospital Billing, Professional Billing) is preferred.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. 

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