Student Success Coach - Digital Learning at UT - UTK

The University of Tennessee Knoxville seeks Graduate Student Success Coaches in the Digital Learning unit. Success Coaches empower students on their UT journey by listening, guiding, motivating, and celebrating the student's success from the point of confirmation through graduation. Success Coaches will provide concierge level support to an assigned population of graduate students through multi-channel student engagement including inbound and outbound calls, texts, virtual appointments, and emails to students to ensure they are on a path to successfully complete their desired credential. Successful candidates enjoy working in a high energy, fast-paced environment that relies heavily on technology, demonstrate enthusiasm, curiosity, and initiative, and possess excellent interpersonal skills and the ability to establish rapport with new and returning students.

• Manage and coach assigned students from the point of confirmation to program completion
• Engages in proactive outreach to empower students through positive reinforcement, building rapport and establishing meaningful academic relationships.
• Coaches students on developing a plan to achieve their academic and career goals through time management, goal setting, study skills, learning strategies, resource referrals, etc.
• Provides high-quality student-centered support using text, email, phone, and virtual appointments , serving a significant volume of students in a fast-paced environment.
• Develop and use extensive knowledge of UTK policies (academic and others) to help students navigate academic choices and improve student persistence
• Works to build student knowledge, skills, attitudes and beliefs that support success
• Monitors student engagement via dashboards and implements interventions as prescribed
• Employ case-management and other academic software to document coaching sessions and communication with students
• Assist in new student on-boarding to include online orientation and personalized welcome emails, calls and appointments
• Participate in recruitment activities and student retention initiatives including attending virtual open house events, information sessions, webinars, and other events as requested to offer guidance to new and returning students
• Builds a working relationship with assigned program(s) and ensures students have access to necessary resources and tools.
• Utilize resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to online students at UT.
• Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated student success functions and resolve issues of competing priorities.
• Assume or coordinate other duties or projects as assigned or directed

Required Qualifications

• Education: Bachelor’s degree in related field.
• Experience: Approximately one (1) year of related experience 

Preferred Qualifications

• Education: Master’s degree in related field
• Experience: Prefer 1+ years of experience in one or more of the following: academic coaching, advising, student recruitment/retention or related student services. Experience working with multicultural individuals and individuals with diverse backgrounds. 

Work Location

• Knoxville, TN.
• These positions have the potential for a remote working capacity. 

Compensation And Benefits

• UT market range: MR 08
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here 

Application Instructions

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid or remote working capacity.
• Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division
Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning
experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. 
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. 
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.  
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. 
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.  
Apply today and join the Tennessee Volunteer community!