Student Work Study Presale Ticketing Assistant

Job Title: Christmas Festival Ticketing Assistant

Classification: Student Employee (non-exempt)

Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057

If the position requires the student to work off campus, provide the name and address here:

• Department Name: Music Organizations
• Unit Number (5 digits): 11754
• Length of Position: See Employment Authorization  
• Contact Person/Supervisor: Amelia McNeil-Maddox, Ticketing Coordinator, Music Orgs
• Pay Rate (Check One)     Standard Hourly Rate  x   Supervisory/Special Skills Hourly Rate
• Description of the Position: (Purpose of the Position): 
• Assists the Music Organizations staff with customer service during the Christmas Festival presale.

Transferable Skills:

• Customer service
• Problem solving
• Communication
• Organization
• Ease with software

Duties And Responsibilities:

• Manage customer service requests including phone calls, in-person and via email
• Provide customers with information in response to their needs and questions
• Follow up with customers who left voicemails or email messages
• Execute ticketing transactions with customers who prefer to buy over the phone
• Take notes and transfer difficult customers to Music Orgs staff

Qualifications: (Education/Experience/Skills) 

• Customer service experience
• Strong communication skills
• Organizational skills
• Experience with Google Docs/Sheets
• Ability to focus and be productive in a high-traffic work environment 
• Capacity to successfully complete tasks independently, with little supervision 
• Ability to collaborate and interact well with staff members on large projects
• Discretion around confidential information

Wage Range: $11.75-12.75

This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.
 

 Physical and Environmental Factors
(Indicate frequency required in a typical shift for this position.)

Physical Activity Not Applicable Rarely Occasionally Frequently Continually Sitting ☐ ☐ ☐ ☐ ☒ Standing stationary ☐ ☐ ☒ ☐ ☐ Walking/traversing ☐ ☐ ☒ ☐ ☐ Crouching (bending at knees) ☐ ☒ ☐ ☐ ☐ Kneeling/crawling ☒ ☐ ☐ ☐ ☐ Stooping (bending at waist) ☐ ☒ ☐ ☐ ☐ Twisting/pivoting ☐ ☒ ☐ ☐ ☐ Climbing/balancing ☐ ☒ ☒ ☐ ☐ Reaching overhead ☐ ☐ ☒ ☐ ☐ Grasping/handling ☐ ☒ ☐ ☐ ☐ Pushing/pulling ☐ ☒ ☐ ☐ ☐ Lifting/carrying (< 20 lbs.) ☐ ☐ ☒ ☐ ☐ Lifting/carrying (<50 lbs.) ☐ ☒ ☐ ☐ ☐ Repetitive motions (constant for 15+ mins; typing, etc.) ☐ ☐ ☐ ☒ ☐ Driving ☒ ☐ ☐ ☐ ☐ Other       ☒ ☐ ☐ ☐ ☐ Sensory Activity Not
Applicable Rarely Occasionally Frequently Continually Talking in person/on phone ☐ ☐ ☐ ☒ ☐ Hearing in person/on phone ☐ ☐ ☐ ☒ ☐ Vision for close work ☐ ☐ ☒ ☒ ☐ Vision for distance or depth ☐ ☒ ☐ ☐ ☐ Distinguishing color ☐ ☐ ☐ ☒ ☐ Feeling by touch ☐ ☐ ☒ ☐ ☐ Loud noise (need raised voice to be heard)  ☒ ☐ ☐ ☐ ☐ Other       ☒ ☐ ☐ ☐ ☐ Environmental Exposures Not
Applicable Rarely Occasionally Frequently Continually

Respiratory (Dust/Gas/Fumes/Steam/Odors/

Poor Ventilation)

☒ ☐ ☐ ☐ ☐ Chemicals (includes solvents and oils) ☒ ☐ ☐ ☐ ☐ Vibrations (exposure to oscillating movements  of extremities or whole body) ☒ ☐ ☐ ☐ ☐ Wet or humid conditions (indoor) ☒ ☐ ☐ ☐ ☐ Extreme cold (below 32 degrees) ☒ ☐ ☐ ☐ ☐ Extreme heat (above 100 degrees) ☒ ☐ ☐ ☐ ☐

Proximity hazards (moving mechanical 

parts, moving vehicles, electrical current, etc.)

☒ ☐ ☐ ☐ ☐ Heights or cramped quarters ☐ ☐ ☒ ☐ ☐ Protective equipment required (mask, gloves, eyewear, ear plugs, steel toe shoes, respirator) ☒ ☐ ☐ ☐ ☐ Other       ☒ ☐ ☐ ☐ ☐

Travel:  0% of time           Operate Hand Tools:  ☐ Yes  ☒ No           Operate Equipment/Machinery:  ☐ Yes  ☒ No 

Required Dress Attire:  ☒ Business Casual      ☐Business Formal      ☐ Uniform      ☐ Other:        

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