Training and Compliance Program Manager

Title: Training and Compliance Program Manager

State Role Title: Prog Admin Specialist II

Hiring Range: $95,000 - $105,000

Pay Band: 5

Agency: Virginia Department of Health

Location: LICENSURE & CERTIFICATION OFF

Agency Website: www.vdh.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health Office of Licensure & Certification is seeking a skilled Training and Compliance Program Manager to lead and develop training programs for Medical Facilities Inspectors across the Commonwealth. In this role, you’ll ensure staff are fully equipped to enforce state and federal regulations, maintain compliance, and uphold the highest standards of patient care.

The Office of Licensure and Certification’s (OLC) Training and Compliance Program Manager - OLC is responsible for overseeing the design and implementation of the Continuous Quality Improvement (CQI) Plan, which includes OLC employee program orientation and inspection training across 5 state licensing and federal Medicare/Medicaid provider categories. This position ensures that all Centers for Medicare and Medicaid Services (CMS) training requirements are met, including the use of the Learning Management System (LMS) and provides remediation/re-education as needed. Serving as the liaison with CMS Regional and Central Office training contacts, the Training and Compliance Program Manager - OLC also supervises various coordinators, including those for the Outcome and Assessment Information Set (OASIS), Minimum Data Set (MDS), and Automated Survey Processing Environment (ASPEN) programs. This position oversees the intake and maintenance of complaint data, ensuring that complaints are appropriately handled and tracked, and that program performance is monitored. The Training and Compliance Program Manager – OLC, is also responsible for supervising the OLC Compliance Unit, which addresses constituent concerns regarding the quality of care in Virginia’s healthcare facilities.

What You’ll Do:
-Lead, develop, and mentor inspection staff to ensure consistent and accurate regulatory compliance
-Design and manage comprehensive training programs, materials, and evaluations.
-Provide expert guidance on healthcare regulations, policies, and inspection protocols.

Minimum Qualifications

• Comprehensive knowledge of state licensing inspection requirements, federal survey and certification policies and procedures, and compliance investigation processes.
• Considerable knowledge of CMS survey and certification requirements.
• Knowledge of compliance intake processes, including federal and state processes or guidelines for compliance investigations.
• Experience applying performance management principles and techniques, including setting objectives, monitoring performance, and conducting appraisals.
• Considerable experience in the design, development, and management of a varied and complex education and training program for a large organization.
• Experience developing, organizing, and communicating training materials and technical content clearly and effectively across a variety of platforms, including public speaking events and written materials.
• Strong leadership and managerial skills to guide staff, assign tasks, and resolve issues.
• Excellent communication and customer service skills for interacting with complainants and government officials.
• Ability to maintain up-to-date knowledge of federal regulations and communicate them to stakeholders.

Additional Considerations

• Comprehensive knowledge of ASPEN, MDS, iQies, and OASIS database systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

• Name: Deja Fontenot
• Phone: -
• Email: -

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.